Terry Ivie
Automotve
South Jordan,UT
Overview
40
40
years of professional experience
1
1
Certification
Work History
General Manager
Heritage Automotive
05.2019 - 01.2026
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
General Manager
Ken Garff Chevrolet
06.2013 - 08.2016
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Sales Associate, Preowned Inventory Director GSM
Larry H MILLER GROUP OF COMPANIES
04.1986 - 06.2013
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Duchesne
Duchesne, UTUtah State Multi Lines Insurance License -
Insuretts
SlcSkills
- Team building
- Goal setting
- Quality management
- Verbal and written communication
- Training and development
- Effective leader
- Time management
- Customer relationship management
- Inventory control
- Employee development
- Customer retention
- Training and coaching
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of [Number] staff members. 70 plus
Certification
CHEVROLET GM CERTIFICATION
FORD GM CERTIFICATION
TOYOTA SALES MANAGER CERTIFICATION
Timeline
General Manager
Heritage Automotive
05.2019 - 01.2026
General Manager
Ken Garff Chevrolet
06.2013 - 08.2016
Sales Associate, Preowned Inventory Director GSM
Larry H MILLER GROUP OF COMPANIES
04.1986 - 06.2013
High School Diploma -
Duchesne
Utah State Multi Lines Insurance License -
Insuretts