Tess Brown
Savannah,Georgia
Summary
Reliable and enthusiastic Customer Service Agent with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
4
4
years of professional experience
Work History
Front Desk Night Auditor
Shree Laxmi Hotels, LLC
Savannah, GA
02.2022 - 02.2024
- Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
- Verified valid forms of payment including credit cards, cash, checks, or other authorized methods.
- Answered phone calls from guests requiring assistance or information about hotel services.
- Monitored security camera footage in order to ensure safety of guests and staff members alike.
- Handled all cash transactions securely according to company policies and procedures.
Gate Clerk
StaffCo
Savannah, GA
06.2022 - 09.2023
- Maintained accurate records of entry and exit logs.
- Enforced parking regulations on site grounds.
- Organized documents related to entry and exit activity in an orderly fashion.
- Utilized radio communication systems when necessary.
- Reviewed IDs and building credentials for workers and visitors.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Client Operations Representative
Teleperformance, USA
Savannah, GA
09.2020 - 01.2022
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Consumer Relations Specialist
Walgreens Boots Alliance
Savannah, GA
02.2020 - 09.2020
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Made customers aware of current and new programs and services.
- Assisted customers with opening accounts and signing up for new services.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
Education
GED -
Technical College System of Georgia
Atlanta, GA06-1988
Skills
- Room inventory
- Correspondence Management
- Posting charges
- Reception Management
- Multi-Line Phone Systems
- Guest Services
- Credit and cash payments
- Oral and written communications
Affiliations
- Aspiring and practicing Interior Decorator and Chandler
- Self taught Nail Technician
References
References available upon request.
Timeline
Gate Clerk
StaffCo
06.2022 - 09.2023
Front Desk Night Auditor
Shree Laxmi Hotels, LLC
02.2022 - 02.2024
Client Operations Representative
Teleperformance, USA
09.2020 - 01.2022
Consumer Relations Specialist
Walgreens Boots Alliance
02.2020 - 09.2020
GED -
Technical College System of Georgia
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