Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tessa Shorack

Bellingham

Summary

Dynamic and dedicated professional with extensive experience in customer service at Dairy Queen Grill & Chill. Proven ability in conflict resolution and cash handling, ensuring positive guest experiences. Recognized for maintaining safety compliance and enhancing workplace efficiency while fostering team collaboration. Committed to delivering exceptional service and support in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Crew Member

Dairy Queen Grill & Chill
Bellingham
07.2024 - 10.2024
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Adhered to health department regulations regarding food handling procedures.
  • Resolved customer complaints in a professional manner.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Served food quickly for positive guest experiences.

Ride Attendant

Family Fun Centers
Tukwila
03.2023 - 08.2023
  • Operated computerized systems for ticketing, scanning, and other operations related to the attractions.
  • Ensured that all riders followed proper safety guidelines while riding.
  • Educated guests about the features and benefits of each ride and attraction.
  • Communicated with fellow attendants to ensure smooth operation of rides.
  • Resolved customer complaints in a professional manner.
  • Greeted guests and answered questions regarding park rules and ride regulations.
  • Monitored the safety of patrons during their ride experience.

Volunteer

Gingers Pet Rescue
Renton
09.2017 - 01.2022
  • I walked dogs, cleaned up messes, and set up crates.
  • I spoke with customers about the requirements for adoption.
  • I gave customers information about neutering, shots, and microchips.
  • I showed dogs to potential owners and helped people find what they were looking for.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Helped with prep, set up, and breakdown of community and public events.

Education

Some College (No Degree) - Psychology

Western Washington University
Bellingham, WA

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Safety compliance
  • Workplace efficiency
  • Cash handling
  • Cleaning and sanitizing

Timeline

Crew Member

Dairy Queen Grill & Chill
07.2024 - 10.2024

Ride Attendant

Family Fun Centers
03.2023 - 08.2023

Volunteer

Gingers Pet Rescue
09.2017 - 01.2022

Some College (No Degree) - Psychology

Western Washington University

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