Tewodros Shiferaw
Las Vegas,NV
Summary
My name is Tewodros Shiferaw i am originally from Ethiopia and i must say I am beyond excited about the opportunities that awaits me here in America. I take pride in being dependable and effective at my job. I possess leader qualities but also great at being a team player. I look forward to working with you.
Overview
10
10
years of professional experience
Work History
Server
Mama's Kitchen
Addis Ababa
04.2016 - 11.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Hotel Housekeeper
Haile Resorts
Addis Ababa
03.2012 - 08.2016
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Reported damages, maintenance problems, safety issues and potential hazards to management.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Gathered dirty laundry in 16 rooms to arrange for pickup to laundromat.
- Washed and folded towels and linens to properly stock 16 guest rooms per day.
- Gathered dirty laundry in 16 rooms to arrange for pickup to laundromat.
- Rotated linens in storerooms and replenished when supplies ran low.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
- Performed spot-cleaning on furniture stains.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Polished glass surfaces and windows.
- Changed bed linens and collected soiled linens for cleaning.
- Assembled complimentary gift baskets and champagne to greet new guests at arrival.
- Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction scores 100%.
- Operated steam cleaning equipment and floor care machines to deep clean carpets and sanitize and wax hardwood, tile and linoleum floors.
- Categorized laundry received by clients based on fabric type.
Education
Certificate - Hospitality
Ethiopian Tourism And Hospitality
Addis Ababa09.2018
High School Diploma -
Tewodros Secondary
Debre Tabor09.2006
Skills
- Order Accuracy and Delivery
- Food and Beverage Service
- PPE Guideline Compliance
- Covid Symptom Screening
- Able to Lift 30 Pounds
- Cool Under Pressure
- Dining Room Cleaning and Upkeep
- High-Volume Dining
- Team Player
- Warm and Friendly
- Dining Room Monitoring
- Table Setting Arrangements
- Anticipating Guest Needs
- Bathroom Servicing
- Transactions and Cash Handling
- Customer Service and Rapport
Timeline
Server
Mama's Kitchen
04.2016 - 11.2021
Hotel Housekeeper
Haile Resorts
03.2012 - 08.2016
Certificate - Hospitality
Ethiopian Tourism And Hospitality
High School Diploma -
Tewodros Secondary
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