Thalía Morrissey
Phoenix,AZ
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
6
6
years of professional experience
Work History
Server
Kona Grill
Phoenix, Arizona
05.2024 - 01.2025
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
Front of House Employee
Costco
Phoenix, Arizona
02.2022 - 12.2023
- Performed opening and closing duties such as counting money, organizing supplies.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
Cook Operator
Shake Shack
Phoenix, Arizona
02.2022 - 11.2023
- Checked quality of ingredients before use and discarded any spoiled or expired items.
- Monitored food while it was cooking to ensure that it did not burn or stick to pans.
- Prepared multiple menu items simultaneously by coordinating with other cooks as needed.
- Assembled dishes on plates according to instructions from chefs or supervisors.
- Modified recipes according to customer requests or dietary restrictions.
Crew Trainer
Chipotle
Phoenix, Arizona
01.2019 - 02.2022
- Ensured that all safety protocols were followed during training sessions.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
Education
High School Diploma -
North Canyon
Phoenix, Arizona04-2020
Skills
- Daily specials memorization
- Multitasking and organization
- Food safety oversight
- Liquor, wine, and food service
- Service prioritization
- Positive and professional
- High volume dining
- Cleanliness standards
- Menu item recommendation
- Strong work ethic
- Upselling techniques
- Team collaboration
Timeline
Server
Kona Grill
05.2024 - 01.2025
Front of House Employee
Costco
02.2022 - 12.2023
Cook Operator
Shake Shack
02.2022 - 11.2023
Crew Trainer
Chipotle
01.2019 - 02.2022
High School Diploma -
North Canyon