Thalia Sewell
Panama City,FL
Summary
Entrepreneurial boutique owner with background in managing and operating retail businesses as well as customer service. Strengths include effective team leadership, strategic planning, inventory management, and customer service.
Recently have started a family and i am ready to get back work. I have reliable transportation and availability is any time Thursday-Sunday!
Overview
11
11
years of professional experience
Work History
Boutique Owner
Bae boutique
Panama City, Florida
01.2021 - 01.2025
- Set pricing structures to emerging trends
- Hosted special events to boost brand awareness
- Safeguarded customers and employees by offering clean and safe store environment.
VIP Bottle Service Manger
Vibez
Panama City, Florida
01.2022 - 01.2024
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Established key performance indicators for the service team to measure success and productivity.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
Cleaner Supervisor
Bay coastal cleaners
Panama City Beach, Florida
01.2017 - 08.2021
- Respond promptly to customer complaints regarding cleanliness issues or any other related matters.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Provide guidance, support and direction to cleaners, ensuring they have the necessary resources to complete their duties.
Customer Service Representative
General Dynamics
Panama City, Florida
01.2019 - 01.2021
- Maintained a high level of professionalism when dealing with difficult customers.
- Led on- and off-site customer support teams across multiple time zones.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Cashier
Rocket lanes
Panama City Beach, Florida
03.2018 - 03.2019
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered phone calls to assist customers with questions and orders.
Waitress
Dock of the bay
Portsmouth, Virginia
01.2014 - 01.2016
- Trained new employees to perform duties.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted in seating guests at tables or booths.
Education
High School Diploma -
Churchland High School
Portsmouth, Virginia06-2014
Some College (No Degree) -
Tidewater Community College
Norfolk, VASome College (No Degree) -
Gulf Coast State College
Panama City, FLSkills
- Point of sale systems
- Store layout design
- Customer retention techniques
- Event planning and execution
- Fashion styling and coordination
- Staff training and supervision
- Budgeting and financial planning
- Organization
- Sales strategy development
- Team motivation and leadership
- Dependable
Timeline
VIP Bottle Service Manger
Vibez
01.2022 - 01.2024
Boutique Owner
Bae boutique
01.2021 - 01.2025
Customer Service Representative
General Dynamics
01.2019 - 01.2021
Customer Service Cashier
Rocket lanes
03.2018 - 03.2019
Cleaner Supervisor
Bay coastal cleaners
01.2017 - 08.2021
Waitress
Dock of the bay
01.2014 - 01.2016
High School Diploma -
Churchland High School
Some College (No Degree) -
Tidewater Community College
Some College (No Degree) -
Gulf Coast State College