Thang Nguyen
Beaumont
Summary
Strategic and performance-driven food service leader with over 4 years of experience managing high-volume restaurant operations. Proven track record of exceeding sales targets, optimizing labor and food costs, and leading cross-functional teams to deliver outstanding customer satisfaction. Skilled in P&L management, staff development, compliance oversight, and multi-unit coordination. Ready to bring strong operational expertise to a fast-paced corporate or regional management role. Bilingual in English and Vietnamese.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Sweetgreen
09.2025 - Current
- Led operational efficiency initiatives to enhance service delivery and customer satisfaction with customer complaint per thousand lower than 3%.
- Implemented training programs to develop team skills and improve employee retention rates.
- Streamlined inventory management processes, reducing waste and optimizing supply chain effectiveness.
- Analyzed sales data to identify trends, informing strategic decisions for building sales exceeding 10% comparing to plan sales.
Server
Sushi Masa Beaumont
01.2025 - Current
- Delivered outstanding guest service in a fast-paced dining environment
- Upsold menu items to increase check averages and improve table sales
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment
- Maintained cleanliness and compliance with food safety regulations
- Handled high-volume tables while providing a personalized experience
General Manager
Panda Restaurant Group, Inc., Panda Express
02.2022 - 04.2025
- Directed operations of a high-volume unit generating $3.9M+ annually, consistently exceeding sales and customer service benchmarks.
- Achieved 16-38% of quarterly sales targets through guest experience initiatives and upselling programs
- Recruited, trained, and mentored 25+ team members, reducing turnover by 60% and building a pipeline of promotable talent
- Managed full P&L responsibilities, reducing controllable costs by 12% through proactive labor scheduling and inventory control
- Collaborated with district leadership to implement new operational procedures, driving improvements in speed of service
- Championed a culture of compliance, maintaining above 90%+ internal audit scores for food safety and brand standards
Assistant Restaurant Operations Manager
Kim's Pho & Grill- Louetta
05.2018 - 12.2020
- Managed daily operations to meet revenue and cost targets
- Conducted table visits to boost hospitality and customer retention
- Enforced SERV Safe and HACCP food safety standards
- Resolved guest complaints with a customer-first approach
- Built and maintained a collaborative, respectful team culture
Education
Bachelor of Science - Data Science
University of Houston- Downtown
1 Main St, Houston, TX 7700205-2021
Skills
- Leadership and operations management
- Problem solving and mentorship
- High-volume service
- Food safety compliance
- Team collaboration and effective communication
- Sales forecasting and customer retention strategies
- Conflict resolution and time management
Accomplishments
- Top 1% in People, Finance, and Growth metrics in Panda Restaurant Group in quarter I, 2025.
- Top 1 in donation in SETX region.
- Top 10% in Sales for exceeding plan sales at Sweetgreen, quarter I, 2026.
Affiliations
- Leading 200+ members in Computer Science/ Data Science club
- Complete Landmark Forum for advanced communication
- Leader in donation for Children Miracle Network in building Texas Children Hospital for Beaumont- Port Arthur area
Certification
- Manager Servsafe Certification
- TABC
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
General Manager
Sweetgreen
09.2025 - Current
Server
Sushi Masa Beaumont
01.2025 - Current
General Manager
Panda Restaurant Group, Inc., Panda Express
02.2022 - 04.2025
Assistant Restaurant Operations Manager
Kim's Pho & Grill- Louetta
05.2018 - 12.2020
Bachelor of Science - Data Science
University of Houston- Downtown