Theresa Bryant
Jacksonville
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Driver
Uber
Jacksonville
02.2023 - Current
- Provided safe and reliable transportation for passengers across various locations.
- Maintained vehicle cleanliness and performed routine inspections regularly.
- Navigated efficiently using GPS and mapping applications.
Driver
Lyft And Uber
Jacksonville
01.2021 - Current
- Provided safe and reliable transportation for passengers across various locations.
- Maintained vehicle cleanliness and performed routine inspections regularly.
- Navigated efficiently using GPS and mapping applications.
- Communicated effectively with passengers to ensure a pleasant experience.
- Adapted to changing traffic conditions and route challenges promptly.
- Managed in-app navigation and payment processes accurately.
- Demonstrated knowledge of local roads, landmarks, and traffic regulations.
- Assisted riders with loading and unloading baggage as needed.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Picked up clients from specific locations to transport and drop off at destinations.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Maintained accurate logs of vehicle inspections and repair status.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Assisted with loading and unloading freight when necessary.
- Achieved consistently high customer scores due to exceptional service.
Customer Service Representative
Avis Bidget
Huntsville
10.2023 - 08.2024
- Assisted customers with vehicle rentals and returns efficiently.
- Resolved customer inquiries through various communication channels.
- Processed reservations accurately using rental management software.
- Educated customers on rental policies and vehicle options available.
- Coordinated with team members to ensure timely vehicle availability.
- Handled customer complaints professionally and effectively resolved issues.
- Maintained cleanliness and organization of rental office space daily.
- Collaborated with management to improve customer service procedures regularly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Mentored junior team members and managed employee relationships.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Breakfast Attendant/Line Cook
Hyatt Place
Huntsville
01.2022 - 08.2023
- Ensured cleanliness and organization of dining area and equipment.
- Set up and maintained breakfast buffet stations daily.
- Prepared and replenished food items throughout service hours.
- Assisted guests with food selection and dietary inquiries.
- Collaborated with kitchen staff to coordinate meal service efficiently.
- Monitored food safety standards and hygiene practices consistently.
- Managed inventory levels of breakfast supplies and ingredients.
- Trained new team members on service procedures and standards.
- Replenished food items on the buffet line in a timely manner.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Stocked beverages, coffee pots and other supplies in the dining area as needed.
- Prepared daily breakfast bar with abundant self-serve and cooked meal items.
- Set out and arranged cold foods such as cereal, muffins, and sweet rolls for self-service area.
- Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
- Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.
- Checked expiration dates on all perishable food items prior to stocking buffet line.
- Provided excellent customer service by responding promptly to guest requests and inquiries.
- Monitored temperatures of hot foods throughout shift to ensure freshness.
- Cleaned kitchen equipment according to established procedures after use.
- Demonstrated knowledge of menu items by answering questions regarding ingredients and preparations methods.
- Followed all safety protocols set forth by the restaurant's health department regulations.
- Ensured all condiments were adequately stocked at each table.
- Set up buffet area according to restaurant standards.
- Created food displays according to established standards and replaced dated products with fresh.
- Greeted guests upon arrival and provided menus for breakfast selections.
- Monitored dining spaces to quickly clear and clean tables between guests.
- Bussed tables efficiently throughout shift ensuring that dishes were properly sanitized before reuse.
- Responded quickly to any emergencies that may arise during shift.
- Inspected trays prior to serving meals to ensure quality standards were met.
- Set tables for upcoming meals by following food service guidelines.
- Prepared take-out orders for guests when requested.
- Served guests per day at complimentary breakfast station.
- Maintained cleanliness and organization of breakfast area, kitchen surfaces, and utensils.
- Prepared and served daily breakfast buffet for hotel guests, ensuring a variety of options were available.
- Trained new staff on breakfast service procedures and customer service standards.
- Cleaned up dining area and kitchen after breakfast hours, including washing dishes and sanitizing surfaces.
- Conducted regular checks to ensure food quality and temperature standards were met.
- Recorded and reported any food wastage to minimize losses.
- Communicated effectively with hotel management and staff to resolve any issues promptly.
- Monitored food stock and replenished items as necessary to meet guest demand.
- Managed time efficiently to prepare and clear breakfast area within scheduled hours.
- Assisted guests with special dietary needs or requests, ensuring their satisfaction.
- Managed inventory and placed orders for supplies to avoid shortages.
- Ensured coffee machines and other equipment were functioning properly and clean.
- Implemented changes to the breakfast menu based on guest feedback and seasonal availability.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Filled and served various beverages for customers.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Stocked displays with new and transferred merchandise.
- Resolved guest complaints to maintain complete customer satisfaction.
- Participated in ongoing training to enhance job skills and knowledge.
- Supported serving staff in delivering accurate and well-presented food orders.
- Prepared and cooked a variety of menu items according to recipes.
- Maintained cleanliness and organization in kitchen areas throughout shifts.
- Collaborated with team members to ensure timely food service during peak hours.
- Assisted with inventory management by tracking ingredient supplies and freshness.
- Followed food safety guidelines to ensure safe handling and preparation practices.
- Set up cooking stations with necessary tools and ingredients before service began.
- Trained new staff on kitchen procedures, safety protocols, and equipment usage.
- Monitored cooking times and temperatures to guarantee high-quality dishes served promptly.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Communicated effectively with other staff members regarding orders and menu changes.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Performed basic knife skills such as dicing onions or slicing meats.
- Kept stations stocked and ready for use to maximize productivity.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Stocked and restocked kitchen supplies as needed.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Grilled and deep fried various foods from meats to potatoes.
- Set up and performed initial prep work for soups, sauces, and salads.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Inspected equipment for cleanliness prior to use every shift.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Adhered to sanitation policies at all times when handling food products.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Maintained accurate records of daily production sheets including waste logs.
- Made meals in accordance with company standards and requirements.
- Performed workstation prep prior to shift start.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Received and stored food and supplies.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Trained new team members on proper meat and vegetable preparation techniques.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Handled advanced thawing and food pre-preparation for upcoming meals.
Retail Sales Associate
Big Lots
Jacksonville
10.2016 - 05.2022
- Assisted customers in selecting products and answering their inquiries.
- Maintained cleanliness and organization of the sales floor and stock areas.
- Stocked shelves with merchandise, ensuring proper placement and visibility.
- Collaborated with team members to create engaging product displays.
- Trained new associates on store policies and customer service practices.
- Handled customer complaints professionally to ensure satisfaction.
- Monitored inventory levels, reporting discrepancies to management promptly.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Offered suggestions for additional items that may be of interest to customers.
- Tracked inventory levels throughout the day and restocked items as needed.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Kept informed about new products arriving at the store on a regular basis.
- Promoted special offers and discounts to encourage additional purchases.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Operated point-of-sale systems accurately to process payments from customers.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Processed returned merchandise according to company policies.
- Inspected purchased items for defects before handing them over to customers.
- Addressed customer questions and concerns regarding products and services.
- Participated in team meetings and training sessions.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Assisted in the preparation and execution of physical inventory counts.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Demonstrated product features to customers.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Cross-sold products and services to increase average transaction value.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Processed transactions accurately using point-of-sale systems.
Education
Certificates - CNA
CNA One Week Training
04.2026 - 04.2026
Cosmetology/Barbering - Business
J.F.Drake Technical College
Huntsville , AL 01.2018 - 05.2020
Cornerstone High
Townsend , GaSkills
- Customer service
- Food safety
- Time management
- Conflict resolution
retail , cashier , management
Certification
- CNA , Cosmetology , Barbering , CPR& BLS
References
References available upon request.
Timeline
Certificates - CNA
CNA One Week Training
04.2026 - 04.2026
Customer Service Representative
Avis Bidget
10.2023 - 08.2024
Driver
Uber
02.2023 - Current
Breakfast Attendant/Line Cook
Hyatt Place
01.2022 - 08.2023
Driver
Lyft And Uber
01.2021 - Current
Cosmetology/Barbering - Business
J.F.Drake Technical College
01.2018 - 05.2020
Retail Sales Associate
Big Lots
10.2016 - 05.2022
Cornerstone High