Theresa Coleman
Soddy,TN
Summary
Results-driven Store Manager with expertise in budget management, operations management, and staff development. Proven track record in enhancing customer satisfaction and maximizing profitability through effective communication and strategic inventory control.
Overview
31
31
years of professional experience
Work History
Store Manager
Autozone
Chattanooga, Tennessee
02.2021 - Current
- Managed daily store operations ensuring smooth workflow and customer satisfaction.
- Oversaw inventory management, including stock levels and product ordering processes.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
General Manager
Advance Auto Parts
Chattanooga, Tennessee
08.2010 - 02.2021
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed staff training programs to enhance product knowledge.
- Implemented customer service strategies to improve customer satisfaction.
- Analyzed sales data to identify trends and inform decisions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant Store Manager
Walmart
Fairbanks, Alaska
12.1994 - 10.2008
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Assisted in developing promotional strategies to enhance customer engagement.
- Maintained high visual merchandising standards throughout the store.
- Maintained inventory by checking merchandise to determine levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated work to staff, setting priorities and goals.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Education
Bachelor of Science - Business Management
Bradford School of Business
Pittsburgh, PA09-1994
Skills
- Budget management
- Effective communication
- Customer relationship management
- Staff development
- Operations management
- Maximizing profitability
- Loss prevention
- Inventory management
Timeline
Store Manager
Autozone
02.2021 - Current
General Manager
Advance Auto Parts
08.2010 - 02.2021
Assistant Store Manager
Walmart
12.1994 - 10.2008
Bachelor of Science - Business Management
Bradford School of Business