Theresa Freeman
Zebulon,NC
Summary
Highly motivated and detail-oriented graduate with a Bachelor's degree in Human Services. Dedicated professional prepared to contribute valuable experience in communication, organization, and problem-solving. Valued for fostering teamwork and consistently achieving results through adaptability and reliability. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
16
16
years of professional experience
Work History
Advanced Medical Support Assistant
US Department of Veterans Affairs
08.2023 - Current
- Serves as the first line of communication for patients, family members, clinical and support staff
- Supports the Patient Aligned Care Team (PACT), by using an interdisciplinary care delivery model
- Works collaboratively with other members of the health care teams to provide a robust multifaceted approach to patient care
- Develops/maintains effective and efficient communication with patients, interdisciplinary team, VA medical center, and other agencies
- Works collaboratively in a team-based environment
- Utilizes numerous advanced patient systems in support of multiple clinics
Registered Medical Assistant
Duke Raleigh Cancer Center
09.2019 - 01.2023
- Clinical and administrative expertise
- Blood draws injections and dressings
- Exceptional verbal and written communication skills
- BLS certified
- Proficient with EMRs, and relevant computer applications
- Maintain patient files
- Equipment and supply maintenance
- Time management
Registered Medical Assistant
FAMILY DERMATOLOGY
12.2016 - 01.2019
- Assisted in a variety of basic in-office surgical procedures
- Assisting dermatologists with examinations
- Preparing and collecting lab specimens for testing
- Sanitizing and preparing exam rooms for patients
- Administering injections ordered by the dermatologists
- Preparing patients for surgical procedures (skin tag removal, excisions, chemical peels, and biopsies)
- Assisting dermatologists with cosmetic procedures, such as Botox and Laser treatment
Operations Support Administrator
LEIDOS
01.2011 - 01.2014
- Supported the end-to-end operations environment for the Joint Document Exploitation Center in Afghanistan and Defense Intelligence Agency
- Positioned the organization to achieve all strategic goals and objectives by coordinating due diligence, organizational tasks, and relationships
- Ensured 100% accuracy in the tracking and populating of a database distributing customer Priority Intelligence Requirements throughout the theater
- Successfully implemented a personnel movement matrix, accurately tracking the day-to-day movements of all personnel traveling within the theater
Operations Coordinator
ITT INDUSTRIES
01.2009 - 01.2010
- Drove operations effectiveness by coordinating a wide range of functions, including analyzing projects and developing solutions for various issues
- Reviewed key mission-related requirements, prioritized tasks, and supported defined deadlines
- Maximized internal and external customer service by leveraging strong interpersonal skills, and communicating effectively with government stakeholders and external agencies
- Created and rolled out a Daily Situational Report (SITREP), allowing the organization to track all equipment
Education
Master's degree - Human services
Walden University
Minneapolis, MN04-2025
Bachelor's degree - Human Services
Walden University
Minneapolis, MN01.2023
Associate of Applied Science - Medical Assisting
ECPI University
Raleigh, NC06.2016
Skills
- Electronic health records management
- Computer literacy
- Customer service
- Decision making
- Integrity and honesty
- Interpersonal skills
- Problem solving
- Team work
- Attention to detail
- Training and development skills
- Organizational skills
- Flexibility and adaptability
- Data entry proficiency
- Resourcefulness and initiative
- Excellent written and verbal communication
Timeline
Advanced Medical Support Assistant
US Department of Veterans Affairs
08.2023 - Current
Registered Medical Assistant
Duke Raleigh Cancer Center
09.2019 - 01.2023
Registered Medical Assistant
FAMILY DERMATOLOGY
12.2016 - 01.2019
Operations Support Administrator
LEIDOS
01.2011 - 01.2014
Operations Coordinator
ITT INDUSTRIES
01.2009 - 01.2010
Associate of Applied Science - Medical Assisting
ECPI University
Master's degree - Human services
Walden University
Bachelor's degree - Human Services
Walden University
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