Theresa Gonzales
Conroe,TX
Work Preference
Summary
Property Manager with extensive experience managing 3,000+ single-family homes. Focus on maximizing resident satisfaction and retention through proactive conflict resolution and effective onboarding processes. Committed to operational excellence and compliance with regulations, fostering a high-performing team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
FirstKey Homes
Houston, USA
07.2019 - Current
- Manage a portfolio of 3,000+ single-family homes across Houston and San Antonio markets, ensuring high occupancy and operational efficiency
- Drive resident satisfaction and retention by proactively resolving concerns, managing escalations, and delivering timely, professional solutions
- Oversee full-cycle move-in processes, ensuring lease compliance and a seamless onboarding experience
- Administered rent collection and delinquency processes, ensuring timely payments through effective ledger reconciliation, payment processing, and legal coordination.
- Develop and execute retention strategies, consistently meeting or exceeding renewal targets
- Lead team operations including recruitment, onboarding, training, and performance management to build a high-performing workforce
- Ensure compliance with HOA regulations, municipal codes, and Fair Housing laws through accurate documentation and adherence to legal standards
- Partner with field teams to resolve occupancy issues in compliance with local and state regulations
- Fostered collaboration within the team to enhance customer service delivery and improve resident satisfaction.
Assistant Property Manager
American Homes 4 Rent
Houston, USA
12.2017 - 12.2018
- Facilitated daily operations for large residential portfolio, ensuring smooth management and resident satisfaction
- Processed move-out requests, resolved disputes, and maintained effective communication with residents to enhance tenant experience
- Responded promptly to maintenance and property-related issues, ensuring timely resolution
- Coordinated procurement of maintenance services and materials, optimizing resource availability for timely property upkeep
- Managed daily company operations in the designated market.
Property Manager
Stoneworks Building Group
Houston, USA
05.2016 - 12.2017
- Maintained property operations by addressing tenant concerns, enforcing lease terms, and conducting unit inspections to ensure tenant satisfaction
- Oversaw financial operations, ensuring timely rent collection and efficient bill payments
- Negotiated leases, executed contracts, and collected security deposits
- Managed marketing efforts to enhance property visibility through online listings, social media updates, and website content
Education
High School Diploma -
Furr High School
Houston, TexasSkills
- Property management
- Yardi property management software
- Budget management
- Customer retention
- Customer relationship management
- Office management
- Team leadership
- Problem solving
- Conflict resolution
Certification
Active Real Estate License
Timeline
Property Manager
FirstKey Homes
07.2019 - Current
Assistant Property Manager
American Homes 4 Rent
12.2017 - 12.2018
Property Manager
Stoneworks Building Group
05.2016 - 12.2017
High School Diploma -
Furr High School