Theresa Hildreth
Lebanon,TN
Summary
Offering excellent sales and customer relations abilities developed over 14 year of hands-on food service experience. Skillfully connect with customers and promote items to boost revenue. Work well with staff and managers of all backgrounds to increase efficiency and sales revenue.
Overview
20
20
years of professional experience
Work History
Server
Darfons Restaurant & Lounge
03.2021 - Current
- Trained new staff on menu knowledge and service standards to enhance team performance.
- Collaborated with kitchen staff to ensure accurate order preparation and delivery.
- Maintained cleanliness and organization of dining area to promote positive guest experiences.
- Resolved guest complaints promptly, enhancing overall customer satisfaction ratings.
Server
Gaylord Opryland resort and convention center
10.2013 - 04.2020
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
- Controlled the flow of food from the kitchen to the dining table.
- Picked up trash and removed spills promptly to keep dining area fresh and inviting.
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
- Delivered exceptional customer service in high-pressure dining environments.
- Managed multiple tables efficiently, ensuring timely service and guest satisfaction.
- Trained new servers on menu knowledge and customer service excellence.
- Delivered exceptional customer service by providing detailed wine recommendations and pairing suggestions.
Lead line, cook lead pastry, sous chef
Fox restaurant concepts
08.2010 - 08.2013
- Led kitchen staff by example, keeping workstations clean and overseeing food preparation and presentation.
- Organized team activities in kitchen maintenance, stock management, and food rotation to eliminate issues with product expiration.
- Kept kitchen clean and organized with easy-to-access ingredients.
- Created new recipes, working with executive chef to offer unique menu.
- Planned, organized, and supervised daily culinary operation of restaurant and catering services.
- Demonstrated correct cooking techniques to staff to keep all team members operating as solid unit.
- Consistently prepared the same dishes with the same quality to delight customers and keep them coming back again and again.
- Built positive relationships with customers by visiting tables and engaging in friendly conversations.
Lead line cook, server
Forever resorts
03.2006 - 08.2009
- Implemented regular cleaning and maintenance schedule for kitchen and storage areas.
- Visited dining room to greet guests and evaluate service levels.
- Performed range of food preparation tasks, including marinating, cutting, and cubing.
- Directed and balanced work activities and evaluated performance of kitchen staff.
- Cleaned and organized all kitchen workstations and storage areas before and after cooking.
- Achieved high standard of sanitation, safety, and cleanliness and passed food safety inspections with no violations.
- Conducted inventory and prepared food orders for vendors and supplier delivery.
- Met food quality standards consistently and served dishes with correct proportions and presentations.
Education
High School Diploma -
Pembroke academy
Pembroke, New Hampshire06.2005
Skills
- Upselling
- Quality control
- Suggestive selling
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Timeline
Server
Darfons Restaurant & Lounge
03.2021 - Current
Server
Gaylord Opryland resort and convention center
10.2013 - 04.2020
Lead line, cook lead pastry, sous chef
Fox restaurant concepts
08.2010 - 08.2013
Lead line cook, server
Forever resorts
03.2006 - 08.2009
High School Diploma -
Pembroke academy