Theresa Pandola
Marlton,NJ
Summary
Senior practice manager and billing manager for Rehabilitation Medicine. I supervised a manager over 17 employees oversee over 30 physicians in the CP practice and rehab medicine oversee all revenue cycle and billing have many skills that provide to help make a better practice and a billing organization.
Overview
42
42
years of professional experience
Work History
Senior Practice Manager
Pain Medicine Physicians
Philadelphia, PA
01.2003 - 03.2024
- Conducted regular staff meetings to discuss performance objectives, patient care issues, and quality improvement initiatives.
- Served as a liaison between external organizations such as insurance companies or government agencies when needed.
- Coordinated activities between multiple departments within the organization.
Medical Billing Manager
Pain Medicine Physicians
Philadelphia, PA
12.1992 - 07.2003
- Tracked key metrics relating to patient satisfaction and customer service levels, providing regular updates on progress made towards goals set forth by the senior leadership team.
- Resolved issues related to denied or rejected payments from insurance companies.
- Managed and reviewed medical billing staff to ensure accuracy of patient accounts.
Billing Representative
Penn Medicine
Philadelphia, Pennsylvania
11.1981 - 11.1993
- Assisted with training new staff members on proper billing procedures and protocols.
- Served as primary contact for internal departments concerning billing matters.
- Maintained accurate records of all customer interactions and transactions.
Education
High School Diploma -
Sale Philadelphia High School
Philadelphia, Pennsylvania06-1977
Skills
- Staff Development
- Operational Efficiency
- Innovation and Creativity
- Policy and procedure development
Timeline
Senior Practice Manager
Pain Medicine Physicians
01.2003 - 03.2024
Medical Billing Manager
Pain Medicine Physicians
12.1992 - 07.2003
Billing Representative
Penn Medicine
11.1981 - 11.1993
High School Diploma -
Sale Philadelphia High School
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