Theresa Poindexter

• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
• Handled approximately 50 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
• Answered calls from automatic routing system and took basic information from callers.
• Relayed latest information to first responders via electronic means, telephone calls and radio responses.
• Read system maps and caller information, and documented details in system.
• Routed calls to police, fire and ambulance service to meet individual call needs.
• Identified issues, analyzed information and provided solutions to problems.

Helped customers complete purchases, locate items and join reward programs.

• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Maintained cash drawer of $100 or more per shift
• Did cash drops for the store

Deliver and pick up different orders as well as Medications for clients.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.