Theresa Tooley
Haddon Township
Summary
Experienced Patient Care Coordinator specializing in organizational sales and client education. Demonstrated success in managing patient experiences, leading to high satisfaction rates and positive surgical outcomes.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Sono Bello
03.2023 - Current
- Meet with new and existing patients to determine their goals and match with appropriate treatment plan and Surgeon
- Provide value and educate patients regarding our approach, procedure and our processes, including all documentation and financial options available.
- Manage the appropriate follow up with both the in center clinical team and Patient to ensure a wonderful experience leading up to and through the Procedure.
- Maintain and develop a patient pipeline and regularly follow up with Prospective patients who did not follow through with the initial consultation.
- Demonstrate leadership within my center to keep my entire team informed, Positive and energized to support the best Patient experience.
Surgical Coordinator/Esthetician
Premier Plastic Surgery Arts
03.2023 - 03.2024
- Preform all esthetic services in office on designated spa days
- Consult potential 'warm Lead' Patients along with Dr. sell, upsell, and schedule all surgeries.
- Work closely with patients from the consultation/sale throughout their entire surgical journey
Office Manager/Sales manager
Young Medical Spa
Bala Cywydd
02.2022 - 02.2024
- Consult, Educate, and close sales to all qualified patients
- Perform all esthetic treatments: Cool Sculpting, Derma plane, Lasers, Hydra Facial
- Assist PA in all procedures
Director Of Client Services/Front end Sales Manager
Ideal Image
King Of Prussia
03.2021 - 02.2022
- Directed client service strategies to enhance customer satisfaction across multiple locations.
- Oversaw team training programs to improve service delivery and client engagement.
- Implemented feedback systems to gather client insights and drive service improvements.
- Collaborated with marketing teams to align promotional efforts with client needs.
- Managed vendor relationships to ensure quality service offerings and resources availability.
- Analyzed service metrics to identify trends and develop proactive solutions for clients.
- Facilitated cross-departmental meetings to streamline operations and enhance team communication.
National Sales Representative
Ideal Image
Remote
03.2020 - 03.2021
- Virtually consult educate, and close sales to all qualified candidates
- Ensure all contracts, HIPPA forms, and service agreements are delivered to clinics in a timely manner
- Coordinate scheduling of guests with their potential clinics
- Handle any guest returns/refunds
- Actively follow up with all 'NO Buys', and potential leads
Director of Clinic Operations/Area Sales Manager
Light Rx Face and Body
King Of Prussia
03.2018 - 12.2019
- Oversee daily operations of multiple medical spa Locations
- Hire, Train, Certify all estheticians through Light Rx training program
- Financial reporting
- Scheduling and HR compliance
- Ensure positive, friendly environment
- Respond promptly to all complaints
- Ensure all State and Federal Law requirements of a Medical Spa are met
- Create monthly specials in collaboration with marketing
Marketing Specialist/Training Coordinator
Amore Pacific
Philadelphia
09.2017 - 03.2018
- Train and educate Sephora cast in the Philadelphia Market on Product knowledge
- Work closely with managers and cast to ensure they are reaching targeted goals
- Work with managers to execute and participate in Sephora events
- Meet and exceeds sales goals thru team selling with cast
Spa Manager
Enchanted Day Spa
Ventnor
06.2014 - 09.2017
- Oversaw all daily operations of a smaller, intimate day spa
- Facilitated grand opening event and private client events
- Worked closely with owner in all marketing and advertising campaigns
- Partnered with owner in Hiring and training staff
- Contributed in the significant growth and expansion of Spa to a larger location
Front End Manager
Salon Rouge
Collegeville
06.2011 - 06.2014
- Ensure all state compliance was met and up to date.
- Ran all front of house duties, including, scheduling team
- Ordered all Inventory, Special products for Clients
- Greeted all clients in a timely manner
General Manager/District Manager
GUESS?
New York
07.2000 - 05.2010
- Ran daily operations of a thriving Multimillion Flagship location
- Lead a team of 50+ direct reports including floor managers, stock managers and a visual team.
- Recruited, hired and oversaw all new hire training
- Team Awarded retail 'Store of the Year' for outstanding overall performance in 2002
- Promoted to DMit in 2008
- Awarded 'Store of the year in 2002
- Awarded 'District of the year' 2004 ,2005
General Manager / District Operations Manager
BeBe, Inc.
Philadelphia
04.1994 - 07.2000
- Led District business operations for a 8 Store District. Scheduling, financial reporting, Inventory, and Loss Prevention audits
- Achieved annual sales volume through maintaining visual and operational standards along with hiring and retaining top talent.
- Participated in preparation and execution of 5 new store openings
- Completed all Manager 'Train the Trainer' programs as part of personal development
- Assisted in all daily operations of running a thriving retail business
Education
Aestetics
Jolie School of Cosmetology
Linwood, NJ03-2016
Associate of Arts - Aestetics
Jean Madeline School of Cosmetology
11-1994
Associate of Arts - Theater Arts
Art Institute of Philadelphia
Philadelphia06-1993
Phi Brow Academy
Cool Sculpting University
Skills
- Organizational skills
- Sales negotiation and closing
- Objection handling in consultations
- Merchandising expertise
Certification
- HydraFacial
- Micro blade
- Permanent Make Up/Make up Artistry
- Derma plane
- Cool Sculpting
- Ulthrapy
Affiliations
- Volenteer at dog shelters
Timeline
Patient Care Coordinator
Sono Bello
03.2023 - Current
Surgical Coordinator/Esthetician
Premier Plastic Surgery Arts
03.2023 - 03.2024
Office Manager/Sales manager
Young Medical Spa
02.2022 - 02.2024
Director Of Client Services/Front end Sales Manager
Ideal Image
03.2021 - 02.2022
National Sales Representative
Ideal Image
03.2020 - 03.2021
Director of Clinic Operations/Area Sales Manager
Light Rx Face and Body
03.2018 - 12.2019
Marketing Specialist/Training Coordinator
Amore Pacific
09.2017 - 03.2018
Spa Manager
Enchanted Day Spa
06.2014 - 09.2017
Front End Manager
Salon Rouge
06.2011 - 06.2014
General Manager/District Manager
GUESS?
07.2000 - 05.2010
General Manager / District Operations Manager
BeBe, Inc.
04.1994 - 07.2000
Aestetics
Jolie School of Cosmetology
Associate of Arts - Aestetics
Jean Madeline School of Cosmetology
Associate of Arts - Theater Arts
Art Institute of Philadelphia
Phi Brow Academy
Cool Sculpting University
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