THERESA VASQUEZ
Goleta,CA
Summary
Skills in order management, payment processing and upselling. Stays current on menu items and consistently offers targeted recommendations to meet individual customer needs.
Overview
6
6
years of professional experience
Work History
Server
Alaro Craft Brewery & Tapas Restaurant
03.2023 - 03.2024
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Roc & Sol Restaurant
11.2022 - 04.2023
- Helped a new restaurant start up by establishing connections with reoccurring customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Solar Sales Consultant
Vasco Solar Energy
07.2020 - 08.2022
- Managed around 50 customer calls per day.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
Server
Bluegold Restaurant
05.2020 - 01.2021
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
Server
Balboa Bay Resort
03.2018 - 08.2019
- Newport Beach's only AAA Four-Diamond, waterfront resort and restaurant
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Bachelor of Arts - Communications
University of California - Santa Cruz
Santa Cruz08.2018
Skills
- Hospitality Service Expertise
- Food and beverage pairings
- Menu Memorization
- Order Accuracy
Timeline
Server
Alaro Craft Brewery & Tapas Restaurant
03.2023 - 03.2024
Server
Roc & Sol Restaurant
11.2022 - 04.2023
Solar Sales Consultant
Vasco Solar Energy
07.2020 - 08.2022
Server
Bluegold Restaurant
05.2020 - 01.2021
Server
Balboa Bay Resort
03.2018 - 08.2019
Bachelor of Arts - Communications
University of California - Santa Cruz
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