Thinh Tong
Lake Stevens
Summary
Dynamic and customer-focused professional with experience at Boiling Point, excelling in communication and financial management. Proven ability to enhance customer satisfaction through personalized service and efficient order handling, contributing to increased sales. Through my time in school, I would focus on the overall knowledge of expectations when it comes to lab work and environment. In my lab related classes and stem classes I would focus on honing skill related to instruments and analyzing data. Both lab work at school and working as a server has help me understand cooperation with peers in a high paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Boiling Point
04.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Barista
85 Degrees Bakery Cafe
04.2021 - 03.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Arts - Biochemistry
University of Washington
Seattle, WA12-2025
Skills
- Communication skills
- Financial management
- Inventory management aptitude
- Strong work ethic
- Team collaboration
- Multitasking and organization
- Quality control
- Sample checking
- Lab equipment calibration
- Chemical handling
- Hazardous waste disposal
- Lab safety knowledge
Certification
Certified Business Relationship Manager (CBRM)
Languages
Vietnamese
Limited Working
English
Native or Bilingual
Interests
I enjoy tech related activities and outdoors activities like hiking but mainly enjoy learning new things from others I help build computers as a hobby for others
Timeline
Server
Boiling Point
04.2024 - Current
Barista
85 Degrees Bakery Cafe
04.2021 - 03.2024
Bachelor of Arts - Biochemistry
University of Washington