Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thomas Benedetti

Charleston,SC

Summary

Motivated and results-driven professional with a strong inclination towards embracing new challenges within the realms of project management and customer service. Possessing a steadfast commitment to continuous self-improvement, I am dedicated to enhancing both my work ethic and personal skills. My goal is to significantly impact the company and leverage my proficient computing skills to contribute to the overall success of the industry.

Overview

3
3
years of professional experience

Work History

Assistant Manager

KBS Services
Charleston, SC
08.2023 - Current
  • Manage and execute projects assigned to the company throughout the Charleston area, coordinating communication between permanent store employees (Belk, Target, JCPenney) and the regional manager.
  • Led the hiring process, conducted interviews, and tasked me with completing hiring paperwork for potential candidates. Provide thorough explanations of your roles and responsibilities while supervising your training.
  • Manage the weekly supervision of the company's accounts, analyzing and informing managers of possible improvements to increase productivity."

Call Center Supervisor

Teleperformance
Bogota, Colombia
02.2021 - 07.2023
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Dedicated work on improving monitored calls for quality assurance purposes.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Mountain Section Manager

Decathlon
Bogota, Colombia
10.2020 - 01.2021
  • I oversaw the men's section of mountain sports, consistently surpassing monthly sales targets.
  • Collaborated with fellow store managers to develop effective sales strategies and expand our customer base.
  • Demonstrated the ability to work harmoniously within a diverse team, encompassing individuals of various races, ages, cultures, and languages, all united by a shared objective, and adeptly adapted to the evolving post-pandemic market.

Education

Associate of Applied Science - Computer And Information Sciences

Universidad Francisco Jose De Caldas
Bogota, Colombia
12-2021

Skills

  • Bilingual
  • Product and Service Knowledge
  • Project Management
  • Microsoft Office Expertise
  • Sales Reporting
  • Computer skills

Languages

English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Limited

Timeline

Assistant Manager

KBS Services
08.2023 - Current

Call Center Supervisor

Teleperformance
02.2021 - 07.2023

Mountain Section Manager

Decathlon
10.2020 - 01.2021

Associate of Applied Science - Computer And Information Sciences

Universidad Francisco Jose De Caldas

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