Thomas Berry
Calabash,NC
Summary
Sales manager with expertise in strategic planning and team development. Proven ability to enhance sales performance and operational efficiency through targeted coaching and performance monitoring. Focused on creating a positive team environment and driving organizational success.
Overview
18
18
years of professional experience
Work History
Southeast Regional Sales Manager
Lumber Liquidators
04.2025 - 02.2026
- Analyzed operational processes to identify improvement areas and enhance overall efficiency.
- Supported and trained team to consistently achieve annual sales and production targets.
- Resolved customer complaints related to sales and service effectively.
- Coached team members to boost motivation and achieve revenue targets.
- Monitored team performance and improved efficiency of customer service processes.
- Executed root-cause analysis to identify deficiencies and implement effective solutions.
- Developed standard operating procedures to optimize workplace productivity.
- Collaborated with management on strategic planning initiatives for organizational growth.
Store Manager
Lumber Liquidators
01.2013 - 03.2025
- Oversaw daily store operations, ensuring efficient workflow and high customer satisfaction.
- Trained and supervised staff on product knowledge and sales techniques to enhance customer engagement.
- Managed opening and closing procedures and cash handling activities to ensure accurate financial operations.
- Maintained optimal inventory levels through stock replenishment and organization.
- Developed employee schedules to maximize coverage during peak hours.
- Conducted regular team meetings to align goals and share performance updates, fostering team collaboration.
- Resolved customer inquiries and complaints promptly to enhance service quality.
Inground Pool Salesman
Greenville Pool & Supply
04.2008 - 01.2013
- Oversaw instore sales and construction of inground pools.
- Assisted customers in selecting and fulfilling pool requirements.
Education
Bachelor of Science - Criminal Justice
East Carolina University
Greenville, North Carolina, NCSkills
- Sales forecasting
- Customer relationship management
- Performance monitoring
- Strategic planning
- Inventory management
- Technical proficiency
- Adaptability in fast-changing environments
- Team coaching
- Cross-cultural collaboration
- Emotional intelligence
Timeline
Southeast Regional Sales Manager
Lumber Liquidators
04.2025 - 02.2026
Store Manager
Lumber Liquidators
01.2013 - 03.2025
Inground Pool Salesman
Greenville Pool & Supply
04.2008 - 01.2013
Bachelor of Science - Criminal Justice
East Carolina University