Thomas Brooks
El Paso
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Night Auditor
Best Western Hotel
Hot Springs, AR
03.2021 - 03.2022
- Managed front desk operations to ensure smooth guest check-in and check-out processes.
- Performed nightly audits of financial transactions for accuracy and compliance with hotel policies.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction ratings.
- Generated detailed reports on occupancy rates, revenue, and expenses to inform management decisions.
- Monitored security systems to maintain safety standards throughout the hotel premises overnight.
- Coordinated with housekeeping staff to ensure timely room availability for incoming guests.
- Trained new staff on auditing procedures and front desk operations to enhance team performance.
- Implemented process improvements that streamlined nightly audit procedures, reducing errors significantly.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Lance Corporal
United States Marine Corps
San Diego, CA
01.2016 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Freight Handler
Friday Harbor Freight
Friday Harbor, WA
08.2014 - 01.2016
- Operated forklifts and pallet jacks for efficient loading and unloading of freight.
- Ensured accurate inventory management through systematic tracking and documentation processes.
- Collaborated with team members to streamline workflow and improve operational efficiency.
- Trained new employees on safety protocols and proper handling techniques for freight.
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Sorted and organized packages to make deliveries to correct address.
- Operated various types of heavy machinery for efficient movement of goods within the warehouse, reducing manual labor demands.
Deckhand
Katmai Coastal Bear Tours
Homer, AK
05.2015 - 09.2015
- Collaborated with team members to conduct daily vessel inspections and maintenance tasks.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Inspected and maintained deck equipment and supplies.
- Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
- Contributed to efficient operations by maintaining a clean and organized deck environment.
- Followed safety protocols and procedures to prevent accidents.
- Operated winches, cranes, and other deck machinery proficiently, resulting in efficient completion of tasks.
- Provided necessary support during docking maneuvers, contributing to successful berthing at various ports.
- Implemented effective communication with team members, ensuring smooth coordination during critical operations.
- Demonstrated adaptability by swiftly learning new procedures or technologies introduced into daily routines on board the vessel.
Volunteer Firefighter
San Juan County Fire District #3
Friday Harbor, WA
05.2012 - 05.2015
- Responded to emergency calls, providing rapid assistance and support during fire incidents.
- Conducted routine equipment checks to ensure operational readiness and safety compliance.
- Collaborated with team members on training exercises, enhancing firefighting techniques and teamwork skills.
- Assisted in community outreach programs, educating residents on fire safety and prevention measures.
- Mentored junior firefighters, fostering skill development and confidence in emergency response situations.
- Developed and implemented training programs focused on improving operational efficiency and effectiveness.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Evaluated firefighting techniques post-incident, identifying areas for process improvement and safety enhancements.
Education
Bachelor of Science - Psychology
University of Texas At El Paso
El Paso, TX09-2027
Associate of Science - Psychology
National Park College
Hot Springs, AR09-2022
Skills
- Front desk operations
- Problem-solving
- Strong work ethic
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Excellent communication
- Fire prevention
- Incident command
Timeline
Night Auditor
Best Western Hotel
03.2021 - 03.2022
Lance Corporal
United States Marine Corps
01.2016 - 12.2019
Deckhand
Katmai Coastal Bear Tours
05.2015 - 09.2015
Freight Handler
Friday Harbor Freight
08.2014 - 01.2016
Volunteer Firefighter
San Juan County Fire District #3
05.2012 - 05.2015
Bachelor of Science - Psychology
University of Texas At El Paso
Associate of Science - Psychology
National Park College