Open To Work
Thomas Curley
GM ADIVISOR
Cypress,TX
Work Preference
Summary
Dedicated Service Advisor with a proven track record in customer service, problem-solving, and vehicle maintenance. Skilled in service documentation and effective communication, ensuring customer satisfaction and timely repairs.
Overview
8
8
years of professional experience
Work History
Service Advisor
Lawson Chevrolet
Greeneville, Tennessee
08.2007 - 04.2009
- Facilitated customer service inquiries and scheduled appointments to enhance customer satisfaction.
- Managed customer inquiries promptly and accurately to ensure effective communication.
- Resolved customer complaints professionally to enhance the service experience.
- Explained service recommendations and vehicle maintenance in detail.
- Coordinated service repairs with technicians to ensure timely completion.
- Provided accurate estimates of repair costs, labor time, customer payments, and parts prices.
- Prepared invoices for services rendered and collected payments from customers.
- Followed up with existing customers regarding past services performed on their vehicles.
Sales Associate
Lawson Mazda
Greeneville, Tennessee
08.2003 - 11.2007
- Demonstrated vehicle capabilities to enhance customer understanding and interest.
- Guided customers in selecting vehicles by highlighting features that meet their needs.
- Welcomed customers upon arrival at the showroom. and provided exceptional customer service.
- Coordinated with team members to maintain an organized and inviting showroom environment.
- Processed sales transactions and completed the necessary paperwork.
Service Advisor
Don Smith Ford
Greeneville, Tennessee
06.2001 - 08.2003
- Explained service recommendations and vehicle maintenance in detail.
- Delivered precise estimates of repair costs, labor times, and parts prices to enhance customer decision-making.
- Analyzed customer concerns to recommend appropriate service solutions.
- Resolved customer complaints professionally to enhance the service experience.
- Maintained detailed records of customer interactions and service history to ensure seamless service delivery.
- Conducted customer follow-ups to confirm satisfaction and gather actionable feedback for service improvement.
Education
High School Diploma -
Brentwood High
Brentwood, NY06-1983
Associate of Arts - DIESEL Engineering
BOCES Trade SCHOOL
Brookhaven, NY06-1983
Skills
- Estimate preparation
- Service scheduling
- Service documentation
- Vehicle maintenance
- Parts ordering
- Customer relationship management
- Customer service
- Problem solving
- Technical communication