Thomas Ellis
Have A Heart
Seattle,WA
17
years of professional experience
Results-oriented Retail Manager with expertise in store operations and sales growth. Focused on team collaboration and responsiveness to changing needs, driving efficiency in inventory management and customer service. Skilled in staff training and problem-solving, committed to enhancing the shopping experience and optimizing store performance.
Work History
Store Manager
9 Years 7 Months- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and operational best practices.
- Analyzed sales data to identify trends and adjust inventory management accordingly.
- Fostered a positive team environment, promoting collaboration and employee engagement initiatives.
- Managed budgeting processes, optimizing resource allocation for improved profitability.
- Implemented inventory control measures, reducing shrinkage through improved loss prevention techniques.
- Collaborated with cross-functional teams to drive marketing campaigns and community outreach efforts.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
Operations Manager
5 Years- Streamlined inventory management processes, enhancing operational efficiency across salon services.
- Implemented training programs for staff, resulting in improved service delivery and client satisfaction.
- Developed and enforced standard operating procedures to maintain consistent quality and compliance.
- Coordinated marketing initiatives that increased client engagement and enhanced brand visibility within the community.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Store Manager
6 Years- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Buyer - Manager
4 Years- Managed vendor negotiations to secure favorable pricing and terms.
- Developed and implemented procurement strategies to optimize inventory levels.
- Analyzed market trends to forecast demand and adjust purchasing accordingly.
- Oversaw supplier performance evaluations to ensure compliance with quality standards.
- Reviewed proposals, qualified vendors, and recommended optimal suppliers.
- Forecasted purchasing trends and improved merchandising strategies.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
Education
- Psychology
2 years
Skills
Store operations
Inventory management
Client relations
Multitasking
Customer service management
Service management
Employee development
Customer relations
Effective communication
Problem-solving
Multitasking and organization
Customer service
Timeline
Store Manager
Have A Heart
01.2017 - CurrentRead More
Operations Manager
Vann Studio Salon
01.2017 - 01.2022Read More
Store Manager
American Apparel
01.2011 - 01.2017Read More
Buyer - Manager
Belle Vous
01.2010 - 01.2014Read More
Concordia University
from Psychology
Read More