Thomas Hanney
Kingwood,TX
Summary
Dynamic hospitality professional with a strong work ethic and a proactive attitude, recognized for enhancing guest experiences at Whole Foods Market. Skilled in effective problem solving and customer service, I successfully improved guest satisfaction and streamlined operations, fostering loyalty and repeat business through exceptional service and strategic planning.
Overview
41
41
years of professional experience
Work History
Concierge
Whole Foods Market
Dallas, TX
08.2016 - 08.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated guest services, ensuring seamless experiences throughout store visits.
- Assisted in managing product displays to enhance visual appeal and accessibility.
- Educated customers on product offerings, promoting healthy choices and lifestyle options.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Wholesale Showroom Manager
Decorators Walk
Plainview, NY
02.1985 - 07.2010
- Oversaw daily showroom operations, ensuring a seamless customer experience.
- Led team in implementing visual merchandising standards to enhance product presentation.
- Developed training programs for staff, improving product knowledge and customer engagement.
- Managed inventory levels and coordinated stock replenishment with suppliers.
- Fostered relationships with key clients, enhancing loyalty and repeat business opportunities.
- Streamlined showroom processes, improving efficiency and reducing operational costs.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
Education
High School Diploma - English Literature
Islip High School
IslipSkills
Customer service
Highly adaptable
Strong work ethic
Effective problem solving
Excellent multitasking
Proactive attitude
Guest services
Hospitality
Guest experiences
Maintaining composure
Event planning
Community relations
Guest accommodations
Timeline
Concierge
Whole Foods Market
08.2016 - 08.2025
Wholesale Showroom Manager
Decorators Walk
02.1985 - 07.2010
High School Diploma - English Literature
Islip High School