Thomas Kinnard
Indianapolis,United States
Summary
Analytical mindset combined with a collaborative approach to solving complex problems. Strong communication, project management, and negotiation skills to enhance stakeholder relationship development and maintenance. Versatile administrative specialist with a proven track record of delivering results in dynamic environments.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Jane Pauley Community Health Center
Indianapolis, Indiana
10.2025 - Current
- Verified patient insurance eligibility and processed necessary documentation.
- Scheduled appointments and coordinated follow-up communications to enhance patient engagement.
- Assisted with billing inquiries and promptly resolved payment-related issues to improve patient satisfaction.
- Collaborated with healthcare providers to streamline patient flow processes.
- Organized and maintained patient records by updating and securing personal and financial information.
- Assisted with medical record requests, correspondence, and message responses within one business day.
- Utilized technology and specialized software to maximize productivity.
Client Service Supervisor
Aveanna Healthcare
Indianapolis, United States
04.2024 - 10.2025
- Manage team of 40+ nurses
- Acted as liaison between clients and internal teams to quickly resolve conflicts and discrepancies.
- Coordinated with healthcare professionals to effectively address client needs and concerns.
- Facilitated communication between patients and healthcare providers to ensure clarity.
- Implemented efficient nurse assignments to support cost containment efforts.
- Participated in location recruiting activities including identifying, scheduling, and interviewing potential candidates
- Process and draft client intake forms
- Primary point of contact with patient family regarding staffing schedules
- Meet a minimum of 125 outbound calls & 2 signed offer letters per week.
Paralegal
Kinnard Rowley Powers Jimenez
Indianapolis, United States
06.2023 - 04.2024
- Prepared and organized case files, documents, and evidence to ensure accuracy and completeness.
- Conducted legal research to inform litigation and transactional strategies, ensuring comprehensive support for case preparations.
- Assisted attorneys in trial preparation, including researching case law, preparing witness summaries, and organizing exhibits.
- Drafted legal documents, including pleadings, motions, subpoenas, and contracts, to facilitate court proceedings and client needs.
- Attended depositions, hearings, and trials, providing detailed reports to assist attorneys in case strategy.
- Conducted client interviews and collected relevant information to assess case merits.
Administrative Assistant
Edward Jones
Charleston, United States
05.2022 - 06.2023
- Developed and implemented processes and procedures to streamline office operations.
- Developed and managed an effective budget tracking system, resulting in cost savings of 35%.
- Created and distributed weekly operational updates to enhance employee awareness of changes and progress.
- Managed inventory of office supplies and equipment, ensuring consistent availability of necessary items.
- Handled incoming calls, delivering accurate and timely information to callers.
- Compiled and analyzed data to produce accurate reports and presentations for stakeholders.
Education
MBA - Information Technology Management
Western Governors University
Salt Lake City, UT05-2026
Bachelor of Arts - Communication
Coastal Carolina University
Conway, SC05-2022
Skills
- Client support
- Clinical data entry
- Data analysis
- Statistical data management
- Project management
- Guiding team initiatives
- Interpersonal communication
- Legal research
Extracurricular Activities
Aug 2018 — Mar 2020, Club President, Society for Human Resource Management (SHRM)
Actively participated in club meetings to stay informed about SHRM activities, events and projects, Attended club-sponsored events, workshops, seminars, and conferences related to human resource management, Volunteered and participated in club projects to support the organization's mission and objectives.
Timeline
Patient Service Representative
Jane Pauley Community Health Center
10.2025 - Current
Client Service Supervisor
Aveanna Healthcare
04.2024 - 10.2025
Paralegal
Kinnard Rowley Powers Jimenez
06.2023 - 04.2024
Administrative Assistant
Edward Jones
05.2022 - 06.2023
MBA - Information Technology Management
Western Governors University
Bachelor of Arts - Communication
Coastal Carolina University