Summary
Work History
Education
Skills
Timeline
Generic

Thomas Lyman

Tonawanda

Summary

Store Manager with extensive experience at Rite Aid, specializing in customer service and team leadership. Demonstrated ability to enhance store operations and effectively resolve customer issues. Proficient in inventory control and staff training, contributing to a positive work environment that boosts performance and customer satisfaction.

Work History

Store Manager

Rite Aid
2002 - 2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Operations Manager

Ames Dept Store
1997 - 2002
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.

Store Manager

McCrory's
1977 - 1997

Education

Business

Bennett High School
Buffalo, NY
06.1976

Skills

  • Customer service and relations
  • Problem-solving
  • Multitasking and organization
  • Store operations management
  • Training and mentoring
  • Team leadership
  • Positive demeanor
  • Effective communication

Timeline

Store Manager

Rite Aid
2002 - 2025

Operations Manager

Ames Dept Store
1997 - 2002

Store Manager

McCrory's
1977 - 1997

Business

Bennett High School