Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas R. Conner

Marianna,AR

Summary

Seasoned Field Service Engineer with 18 years of experience in Fresenius systems. Offering expertise in installation, preventive maintenance, repairs, and providing excellent troubleshooting skills.

Overview

32
32
years of professional experience

Work History

Field Service Engineer

LE3
07.2022 - Current
  • I provide service and preventive maintenance for dialysis and Reverse Osmosis machines in Arkansas and Colorado contracts
  • I provide service for over 100 dialysis units and oversee LE3 sub-contractors
  • Additionally, I handle all dialysis-related business for LE3
  • Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
  • I maintain tools and equipment and parts inventory for LE3 contracts

Field Service Technician

Fresenius Medical Care
02.2007 - 07.2022
  • I installed and maintained dialysis equipment and reverse osmosis water systems for customers
  • I was responsible for Arkansas and west Tenneessee, providing backup coverage for 8 states in your region
  • After the loss of the Missouri technician in early 2017, I took over a significant portion of Missouri in addition to my regular coverage of Arkansas and West Tennessee
  • While working as a FST, I completed Level 1, level 2, troubleshooting level 1, Multi filtrate pro, Aqua C, Aqua B, and Granuflo classes
  • I completed monthly and yearly reports for our region.
  • Continuously expanded knowledge through ongoing training and certification programs, staying current with industry advancements.
  • Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
  • Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.

Network Administrator

Smiley Technologies Inc.
01.2003 - 02.2007
  • Maintained and supported a Windows 2003 Active Directory environment, including Exchange servers, Terminal Servers, 200 computers, and 50 thin clients across 25 locations with Windows 2000 and XP operating systems
  • Maintain and troubleshoot over 100 HP laserjet printers
  • Troubleshoot 25 frame relay circuits for LAN/WAN network
  • Provide support and maintain software such as Symantec Corporate Anti-virus, Client Access AS/400, and company proprietary programs

Network Administrator

Southern Development Bancorporation
01.1998 - 01.2003
  • Maintain, troubleshoot and configure Novell computer network and Windows 2000, consisting of 4 servers and 80 computers in 16 separate locations
  • Each computer contains Windows 98, Windows 2000 or Windows XP as an operating system
  • Manage and maintain users on Client Access, Windows 2000 Terminal Server, Office Logic, Wausau Financial Imaging Systems, Microsoft Office and Novell Netware 5
  • Maintain and resolve problems for 11 frame relays for our LAN/WAN network
  • Develop, implement and maintain computer network security plans
  • Maintain, troubleshoot and configure 30 various models of HP printers
  • Request, review prospective items and purchase system compatible computers, printers and software

Systems Operator

First National Bank of Phillips County
01.1993 - 01.1998
  • Prepared data, upload to mainframe and process banking transactions
  • After processing prepare daily reports, download information to various interfaces and back up computer systems
  • Data consisted of both general transaction and images of all transit items

Education

Business and computer courses -

Phillips Community College
Helena, Arkansas

Microsoft Certified Systems Engineer Course -

ITec Institute
Little Rock, Arkansas
01.2000

Skills

  • Troubleshooting and repair
  • Equipment installation
  • Preventive Maintenance
  • Technical support
  • Multitasking
  • Problem-solving abilities
  • Attention to detail
  • Time management
  • Teamwork
  • Customer relations

Timeline

Field Service Engineer

LE3
07.2022 - Current

Field Service Technician

Fresenius Medical Care
02.2007 - 07.2022

Network Administrator

Smiley Technologies Inc.
01.2003 - 02.2007

Network Administrator

Southern Development Bancorporation
01.1998 - 01.2003

Systems Operator

First National Bank of Phillips County
01.1993 - 01.1998

Microsoft Certified Systems Engineer Course -

ITec Institute

Business and computer courses -

Phillips Community College

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Thomas R. Conner