Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Rowden

House Springs,MO

Summary

Adept at managing high-stress situations and coordinating the dispatch of 70 fleet vehicles at Laclede Cab, I enhanced customer satisfaction and loyalty through exceptional service and efficient problem-solving. Skilled in dispatch software and customer relations, I significantly contributed to seamless operations and team training, demonstrating strong stress tolerance and a results-driven approach.

Overview

13
13
years of professional experience

Work History

Dispatcher

Laclede Cab
07.2018 - 07.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 70 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Answered phone calls and responded to customer emails.

Professional Taxi Driver

Laclede Cab
09.2011 - 07.2018
  • Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Assisted passengers with luggage and personal belongings, providing exceptional customer service.
  • Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
  • Supported passengers with special needs by offering assistance when boarding or disembarking from the vehicle as necessary.
  • Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
  • Increased business through effective marketing strategies such as distributing promotional materials and offering referral incentives to existing clients.
  • Maintained clean and comfortable vehicle interiors, ensuring a pleasant experience for clients.
  • Demonstrated excellent defensive driving skills to reduce risk of accidents or incidents on the road.
  • Enhanced safety for passengers and pedestrians through strict adherence to traffic laws and regulations.
  • Communicated professionally with dispatchers to update them on location, availability, or delays during shifts.

Education

High School Diploma -

Windsor High School
Imperial, MO
05.1985

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Customer Relations
  • Dispatch Coordination
  • Customer Relationship Management
  • 35 wpm Typing Speed

Timeline

Dispatcher

Laclede Cab
07.2018 - 07.2024

Professional Taxi Driver

Laclede Cab
09.2011 - 07.2018

High School Diploma -

Windsor High School

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Thomas Rowden