Thomas Thero
Colorado Springs,CO
Summary
Detail-oriented Telephone Operator with expertise in call routing and records management. Committed to maintaining high customer service standards while ensuring efficient communication and smooth operations.
Overview
8
8
years of professional experience
Work History
Telephone Operator
Voice With a Smile
Colorado Springs, CO
04.2023 - Current
- Operated multi-line phone system to efficiently route calls and manage inquiries.
- Provided exceptional customer service, resolving issues promptly and enhancing caller satisfaction.
- Maintained accurate records of calls and messages, ensuring timely communication for team members.
- Collaborated with departments to streamline call handling processes and improve response times.
- Implemented feedback mechanisms to identify areas for service improvement and enhance caller experience.
- Assisted in scheduling appointments, coordinating information between clients and staff effectively.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Landscape Worker
Fisk Lawnscapes
Colorado Springs, CO
03.2018 - 06.2021
- Operated landscaping equipment to maintain lawns and gardens effectively.
- Assisted in planting, pruning, and fertilizing various plant species for optimal growth.
- Collaborated with team members to execute landscape design plans accurately.
- Implemented safety protocols to ensure a secure work environment for all staff.
- Trained new employees on equipment usage and best practices in landscape maintenance.
- Evaluated project progress and provided feedback to enhance overall efficiency and quality standards.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
Education
High School Diploma -
Salida High School
Salida, COMassage Certification -
Institute of Business & Medical Careers
Colorado Springs, COSkills
- Front desk operations
- Typing speed
- Professional communication
- Search directories
- Proficient in Excel, Quickbooks, Word
- Flexible schedule
- Clerical support
- Schedule coordination
Timeline
Telephone Operator
Voice With a Smile
04.2023 - Current
Landscape Worker
Fisk Lawnscapes
03.2018 - 06.2021
High School Diploma -
Salida High School
Massage Certification -
Institute of Business & Medical Careers