Thomas A Guntharp, Jr
Atlanta,GA
Summary
Dedicated professional with expertise in safety protocols and exceptional customer service. Proven track record in conflict resolution and problem-solving, ensuring passenger satisfaction and safety.
Overview
39
39
years of professional experience
Work History
Flight attendant
Delta Air Lines
Atlanta, Georgia
11.1986 - 10.2025
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Instructed passengers on safety procedures and emergency protocols effectively.
- Provided exceptional customer service during flights, enhancing passenger satisfaction.
- Assisted passengers with special needs, ensuring comfort and accessibility throughout the flight.
- Resolved passenger inquiries and concerns promptly to maintain a positive travel experience.
- Attended trainings in customer service, conflict resolution and safety procedures to remain current on new requirements and procedures.
- Held various leadership roles in team settings.
- Peer-elected committees.
- Six-times Chairman Club Nominee.
Education
BBA - Marketing
University of Georgia
Athens, GA03-1986
Skills
- Safety protocols
- Crisis management
- Customer service
- Customer relations
- Conflict resolution
- Problem solving
- Team collaboration
- Calm under pressure
- Communication skills
Languages
French
Limited
Portuguese
Limited
ASL
Limited
Timeline
Flight attendant
Delta Air Lines
11.1986 - 10.2025
BBA - Marketing
University of Georgia