Thomas Blake Simpson

• Make outbound calls to clients to ensure orders are fulfilled in a timely manner.
• Mentor package handlers.
• Work independently in a high-stress environment packaging orders, while completing manager duties.

• Coached and developed operations managers to build a motivated, highly efficient team.
• Set up daily administrative tasks for Area and Operations Managers.
• Made outbound calls to drivers and other facilities to solve issues in a timely manner.
• Managed sort time effectively to ensure packages were delivered on time.
• Proficient in utilizing Microsoft applications.

Area Manager

• Utilized Microsoft excel to track data.
• Implemented new processes to increase efficiency.
• Collaborated with maintenance team to come up with solutions to fix NCPC sorters.
• Led daily sort meetings.

Operations Manager

• Trained approximately a dozen switchers on yard safety, moving trailers, and communications with central control.
• Handled inbound calls from semi drivers.
• Managed load area, unload area, and van lines.

Package Handler

• Unloaded/loaded trucks at an above standard pace.
• Ensured packages were properly handled and stored to avoid damage.
• Worked well within a team, as well as individually, in a fast-paced environment.