Thomasina Citron
Hurley,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Server
Phoenicia Diner
Phoenicia, NY
03.2016 - Current
- Delivered exceptional service to over 100 daily customers, enhancing overall dining experience.
- Greeted customers and recommended specials, contributing to increased sales and customer satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with restaurant staff to streamline operations, ensuring timely and efficient service.
- Assisted in training new servers.
Bookkeeper/Administrative Assistant
WZ Accountants
Kingston, Ny
10.2024 - 08.2026
- Conducted monthly bank reconciliations to ensure consistency in financial records.
- Reconciled bank statements, resolving account discrepancies to maintain financial accuracy
- Ensured accuracy in all accounting entries and records.
- Assisted in preparing annual tax returns, supporting compliance with tax regulations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Organized files, records, and confidential paperwork for easy retrieval
- Responded to phone calls, emails, and visitor inquiries in a professional manner.
Event Staff Member
Wiltwyck Golf Club
Kingston, NY
04.2014 - 04.2016
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Mixed and served a variety of alcoholic and non-alcoholic drinks to patrons, ensuring adherence to standard recipes and procedures for quality and consistency.
- Managed bar area, designed cocktail menu, and ensured inventory accuracy while maintaining compliance with regulations and fostering positive customer relationships.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned and restocked tableware to ensure readiness for guests.
- Delivered exceptional service to large volumes of customers, enhancing overall guest experience during peak hours.
Education
Entrepreneurship Certificate - Entrepreneurial Studies
SUNY Ulster
Stone Ridge, NYGED -
Onteora High School
Boiceville, NYSkills
- POS operation
- Menu knowledge
- Order accuracy
- Customer relations
- Team coordination
- Employee training
- Bank reconciliation
- Microsoft Excel
- Office administration
- Attention to detail
- Time management
Certification
- Servsafe food handler and alcohol certification: 2020
Timeline
Bookkeeper/Administrative Assistant
WZ Accountants
10.2024 - 08.2026
Server
Phoenicia Diner
03.2016 - Current
Event Staff Member
Wiltwyck Golf Club
04.2014 - 04.2016
Entrepreneurship Certificate - Entrepreneurial Studies
SUNY Ulster
GED -
Onteora High School