Thu Nguyen
CosmoProf
San Jose,CA
1
Language
1
Certification
5
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Sales Associate
1 Year 5 Months- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained product displays to enhance visual merchandising and attract customers.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to achieve sales targets through effective upselling techniques.
Receptionist/Hairstylist's Assistant
7 Months- Managed front desk operations, ensuring seamless customer check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between clients and stylists to optimize service delivery and enhance client satisfaction.
- Implemented inventory tracking system for salon products, ensuring availability while minimizing waste.
- Organized, maintained and updated information in computer databases.
Shift Leader
2 Years 1 Month- Trained new employees and delegated daily tasks to ensure operational efficiency.
- Maintained clean, safe work environment, ensuring adherence to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enhanced customer satisfaction by providing prompt, courteous service and resolving concerns immediately.
Server/Cashier
11 Months- Managed multiple tables simultaneously, ensuring high service quality and customer satisfaction.
- Served food and beverages promptly, prioritizing customer needs to enhance overall dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Worked with team members during busy shifts to streamline workflow and deliver exceptional guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma
Skills
POS system operation
Inventory control
Data entry
Stocking and receiving
Cleaning techniques
Time management
Problem-solving skills
Goal-driven
Verbal/written communication
Flexible schedule
Certification
Licensed Cosmetologist
Languages
Vietnamese
Native or Bilingual
Timeline
Sales Associate
CosmoProf
03.2025 - CurrentRead More
Receptionist/Hairstylist's Assistant
Elegante Hair Studio
01.2024 - 08.2024Read More
Shift Leader
Poki Bowl
06.2022 - 07.2024Read More
Server/Cashier
Crazy Crepe
07.2021 - 06.2022Read More
Oak Grove High School
High School Diploma
Read More