Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Thy Phan

Norco,CA

Summary

Dynamic Crew Member with proven expertise in customer service and cash handling, honed at World Fried Chicken. Excelled in teamwork and collaboration, enhancing customer satisfaction and efficiency. Demonstrated integrity and a strong work ethic, mastering safe food handling while maintaining a clean environment. Achieved significant improvements in service quality, contributing to a positive dining experience. Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to exceed expectations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

World Fried Chicken
12.2022 - Current
  • Worked front counter, and other areas.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Stocked shelves to organize aisles in assigned department.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.

Education

Undergraduate - Psychology

Norco College
Norco, CA
07.2025

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Clear Communication
  • Cash Handling
  • Cleaning
  • Customer Engagement
  • Safe Food Handling
  • Integrity and Honesty
  • Taking Orders
  • Valid Driver's License

Accomplishments

  • Graduated High school two years earlier than expected class.
  • Maintained over 3.0 gpa as a part-time college student and part-time worker.

Certification

  • Food Handler Certification - State or Local Health Departments.
  • California Driver's License

Timeline

Crew Member

World Fried Chicken
12.2022 - Current

Undergraduate - Psychology

Norco College

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Thy Phan