Tia Hawkins
Columbus
Summary
Professional with experience in hospitality and finance, prepared for this role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication.
Overview
6
6
years of professional experience
Work History
Night Auditor
Aloft Hotel
Columbus, OH
12.2024 - 10.2025
- Conducted nightly audits, ensuring accurate financial reporting and compliance with hotel policies.
- Managed front desk operations, providing exceptional guest service during overnight shifts.
- Reconciled daily transactions, identifying discrepancies and implementing corrective measures.
- Oversaw security protocols, ensuring guest safety and property integrity throughout night hours.
- Trained new staff on audit procedures and customer service standards to enhance team performance.
- Collaborated with management to develop strategies for improving operational efficiency during night shifts.
- Implemented inventory control measures, reducing waste and optimizing supply levels for nighttime operations.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Front Desk Agent
Holiday Inn Express Hotel Suites
Columbus, OH
03.2020 - 11.2023
- Managed guest check-in and checkout procedures efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate reservation records using hotel management software.
- Collaborated with housekeeping to ensure room readiness and cleanliness standards were met.
- Assisted in training new front desk staff on operational protocols and system usage.
- Handled cash transactions and processed payments accurately while ensuring financial security.
- Developed strong relationships with guests, enhancing overall satisfaction and loyalty.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
High School Diploma -
Beechcroft High School
Columbus, OH10-1995
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Punctual and dependable
- End-of-day processes
- Balancing transactions
- Resolving issues
- Teamwork and collaboration
- Decision-making
- Reservations
- Guest services
- Office supervision
- Night audit procedures
Timeline
Night Auditor
Aloft Hotel
12.2024 - 10.2025
Front Desk Agent
Holiday Inn Express Hotel Suites
03.2020 - 11.2023
High School Diploma -
Beechcroft High School