Tiana Clark
Norfolk,VA
Summary
Results-driven healthcare professional with a bachelor’s degree in Health Care Administration, leveraging strong medical knowledge and proven leadership abilities to drive operational excellence and patient-centered care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Office Manager
Addus Home Care
09.2024 - Current
- Coordinate daily administrative operations including HR, payroll, accounts payable, and staff scheduling.
- Resolve client concerns collaboratively with the Agency Director to ensure quality of care.
- Oversee direct service staff to ensure care plans are executed to the highest standard.
Lead Technician
Children's Hospital of the King's Daughter's
12.2022 - 06.2024
- Conducted preregistration and insurance verification for hospital services.
- Provided frontline support and training to patient access staff, improving workflow efficiency.
- Collaborated across departments to improve patient access and satisfaction.
- Provided on-site and remote registration support based on operational needs.
Account Manager
Sentara
03.2021 - 11.2022
- Handled high-volume inbound calls regarding eligibility, claims, and billing resolutions.
- Delivered off-phone support to internal teams and leadership for escalated issues.
- Maintained a high level of professionalism and accuracy in a fast-paced environment.
Education
BS - Healthcare Administration
ECPI University
Virginia Beach, Virginia09.2024
Diploma - Medical Assisting
Fortis College
Norfolk, VA11.2015
Skills
- Medical terminology
- Epic Surgical scheduling
- Project Management
- Communication
- Leadership
- Problem solving
Certification
- CPR
- BLS (Basic Life Support)
- FEMA
- OSHA
Timeline
Front Office Manager
Addus Home Care
09.2024 - Current
Lead Technician
Children's Hospital of the King's Daughter's
12.2022 - 06.2024
Account Manager
Sentara
03.2021 - 11.2022
BS - Healthcare Administration
ECPI University
Diploma - Medical Assisting
Fortis College