Tiana McFarland
Sugar Land
Summary
Hardworking and passionate job seeker with strong organizational skills, seeking to secure an entry-level position. Eager to contribute to a team's efforts in achieving company goals. Energetic and personable, with a natural talent for customer service and problem-solving, allowing for excellence in providing exceptional guest relations and hospitality. Strong communication and organizational skills, committed to creating memorable experiences and ensuring guest satisfaction.
Overview
3
3
years of professional experience
Work History
Concierge
Lifetime Fitness Center
05.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Processed payments accurately, balancing cash drawer at the end of each shift.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained accurate and up-to-date records of guest information.
- Managed check-in and check-out procedures for guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Warehouse Worker
Ellen Lighting And Hardware
06.2022 - 08.2022
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 20 to30 pounds.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Education
Bachelor of Science - Health And Human Performance
Albany State University
Albany, GA08-2025
Skills
- Shipping and Receiving
- Occupational Health and Safety
- Facility Maintenance
- Microsoft Word
- Order Picking and Processing
- Customer service
- Highly adaptable
- Strong work ethic
Timeline
Concierge
Lifetime Fitness Center
05.2023 - Current
Warehouse Worker
Ellen Lighting And Hardware
06.2022 - 08.2022
Bachelor of Science - Health And Human Performance
Albany State University
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