Tiana Watson
Baudette,MN
Summary
Dynamic Guest Service Representative with a proven track record at Sportsman’s Lodge, excelling in customer satisfaction and complaint resolution. Skilled in reservation processing and adept at building relationships, I enhance guest experiences through effective communication and attention to detail, ensuring memorable stays and fostering loyalty. I am currently in school for my Bachelor’s of Science in Business and my Undergraduate Degree in Data Analytics. I am also a member of The National Society of Collegiate Scholars since May 28th, 2025.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Sportsman’s Lodge
Baudette, MN
06.2025 - Current
- Assisted guests with inquiries and service requests to enhance satisfaction.
- Handled check-in and check-out processes efficiently to streamline guest experiences.
- Resolved guest complaints promptly, ensuring a positive resolution for all parties involved.
- Maintained knowledge of hotel amenities and local attractions to provide accurate information.
- Collaborated with team members to maintain cleanliness and organization in the front desk area.
- Processed reservations using property management systems, ensuring data accuracy.
- Provided support during peak hours, adapting quickly to changing demands in a fast-paced environment.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
Guest Service Representative
Border View Lodge
Baudette, MN
02.2024 - 06.2024
- Engaged in ongoing training to develop customer service skills and operational knowledge effectively.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Provided recommendations to guests on local attractions and dining, enriching their stay.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Assisted in planning and executing events at hotel, leading to memorable experiences for attendees.
- Streamlined communication with kitchen and dining staff to ensure timely room service deliveries.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Improved team efficiency with thorough training on customer service protocols.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Assistant Manager
Dollar General
Baudette, MN
02.2024 - 05.2024
- Supported daily operations by coordinating team schedules and ensuring efficient workflow.
- Assisted in inventory management, tracking stock levels, and facilitating timely reorders.
- Implemented training sessions for new staff to enhance onboarding experience and performance.
- Collaborated with management to develop strategies for improving customer service standards.
- Monitored employee performance, providing constructive feedback to foster a positive work environment.
- Resolved customer inquiries promptly to maintain high satisfaction levels and promote loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Bartender
Rainy River Resort
Baudette, MN
01.2022 - 03.2024
- Prepared and served a variety of beverages, ensuring high-quality presentation and taste.
- Assisted in maintaining cleanliness and organization of bar area, promoting efficient service.
- Engaged with customers to provide excellent service, building rapport and enhancing experience.
- Learned drink recipes and preparation techniques to improve speed and accuracy in order fulfillment.
- Collaborated with team members to manage busy shifts effectively, ensuring timely beverage delivery.
- Adapted quickly to changing customer demands during peak hours, maintaining composure under pressure.
- Followed health and safety guidelines consistently to ensure a safe environment for staff and patrons.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Admin Data Entry Clerk
Smith Enterprises
Huntsville, AL
04.2018 - 03.2024
- Processed high volumes of data entries with accuracy and attention to detail.
- Maintained organized records in electronic databases for easy retrieval and reference.
- Conducted regular audits of data entries to identify and correct errors proactively.
- Collaborated with cross-functional teams to support project initiatives involving data management systems.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
Education
Undergraduate Of Data Analytics - Data Analytics
University of Phoenix
Tempe, AZBachelors Of Science In Business - Business Administration And Management
University of Phoenix
Tempe, AZHigh School Diploma -
Badger Secondary
Badger, MN05.2014
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Issue resolution
- Financial transactions
- Data entry proficiency
- Complaint handling
- Data entry
- Documentation and reporting
- Information protection
- Reservation processing
- Event planning
- Verbal and written communication
- Room charging
- Tourism industry insight
- Check-in coordination
- Cash handling experience
- Clear communication
- Multitasking Abilities
- Organizational skills
- Teamwork and collaboration
- Active listening
- Relationship building
- Office support
- Analytical thinking
- Problem-solving
- Reservation coordination
- Event and party planning
- Task prioritization
- Time management
- Self motivation
- Goal setting
- Professionalism
Timeline
Guest Service Representative
Sportsman’s Lodge
06.2025 - Current
Guest Service Representative
Border View Lodge
02.2024 - 06.2024
Assistant Manager
Dollar General
02.2024 - 05.2024
Bartender
Rainy River Resort
01.2022 - 03.2024
Admin Data Entry Clerk
Smith Enterprises
04.2018 - 03.2024
Undergraduate Of Data Analytics - Data Analytics
University of Phoenix
Bachelors Of Science In Business - Business Administration And Management
University of Phoenix
High School Diploma -
Badger Secondary