Tianna Cotton
Hammond,LA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a full time position. Seeking a position with a growing organization, offering coordination, service orientation, and active learning. Reliable and dedicated to provide excellent service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Maxem Health Urgent Care
02.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Receptionist [Contract Job]
Taylors International ServicesInc
05.2022 - 08.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Commercial Cleaner
Westbrook Cleaning Services LLC
06.2020 - 08.2022
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.
- Streamlined daily tasks for increased efficiency by implementing systematic approach to routine cleaning procedures.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Contributed to safer work environment through proper handling, storage, and disposal of hazardous materials.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Upheld company reputation with exceptional attention to detail while servicing high-profile clientele in luxury venues and upscale properties.
- Organized and used industrial cleaning products following strict safety procedures.
Education
Bachelor of Science - Communication Sciences And Disorders
Southeastern Louisiana University
Hammond, LA05.2026
Associate of Science - Certificate Of Completion Pharmacy Tech.
AA School of Pharmacy
McComb, MS04.2024
High School Diploma -
Franklinton High School
Franklinton, LA05.2015
Skills
- Data Entry
- Proper Sterile Techniques
- Medical office Administration
- Inventory Management
- Lab Equipment Operation
- Customer Service
- Phlebotomy
- Team Work
Certification
Serv-Safe
Basic Life Support
Bloodborne Pathogens
Timeline
Medical Assistant
Maxem Health Urgent Care
02.2023 - Current
Receptionist [Contract Job]
Taylors International ServicesInc
05.2022 - 08.2022
Commercial Cleaner
Westbrook Cleaning Services LLC
06.2020 - 08.2022
Bachelor of Science - Communication Sciences And Disorders
Southeastern Louisiana University
Associate of Science - Certificate Of Completion Pharmacy Tech.
AA School of Pharmacy
High School Diploma -
Franklinton High School
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