Tianna Simpson
5914 N. Ash St.,WA
Summary
Proven track record in enhancing customer engagement and streamlining operations. Skilled in cash handling and problem-solving, adept at fostering teamwork and collaboration. Achieved significant improvements in service efficiency and customer satisfaction by leveraging strong communication skills and a results-driven approach.
Overview
3
3
years of professional experience
Work History
Crew Member
Panda Express
06.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Barista
Casual Friday Donuts
05.2023 - 02.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prepared and processed donut orders, including handling and packaging, and maintained high standards of food quality and presentation.
- Operated the cash register, processed transactions accurately, managed cash, and maintained a balanced till.
Crew Member
Dairy Queen
02.2022 - 03.2023
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated the cash register, processed customer payments, and balanced the cash drawer at the end of shifts to ensure accurate transactions.
- Worked effectively with team members to ensure a smooth and efficient operation, assisting in various tasks as needed, such as restocking supplies and cleaning.
- Assisted with inventory control by monitoring stock levels, reporting shortages, and helping with the organization and rotation of inventory items.
Education
High School Diploma -
Shadle Park High School
Spokane, WA06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Customer Engagement
- Clear Communication
- Verbal and written communication
Timeline
Crew Member
Panda Express
06.2024 - Current
Barista
Casual Friday Donuts
05.2023 - 02.2024
Crew Member
Dairy Queen
02.2022 - 03.2023
High School Diploma -
Shadle Park High School
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