Summary
Overview
Work History
Education
Skills
Timeline
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Tiara Barnes

Lakeland,FL

Summary

Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with a knack for problem-solving and team motivation.

Overview

10
10
years of professional experience

Work History

Cashier Team Lead

Wendys Restaurant
Lakeland, FL
01.2024 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Account Representative

Goddard Food Services
Lakeland, F
09.2022 - 12.2023
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed cash, credit and touchless transactions to fulfill customer orders.
  • Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
  • Verified customers' legal to purchase products and services.

Ramp Agent

Amazon Air Gateway
Lakeland, FL
08.2020 - 08.2023
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Collections Representative

Alorica
Remote
04.2019 - 08.2020
  • Managed high-volume inbound and outbound calls for a variety of clients, ensuring accurate and efficient payment collections.
  • Verified customer information and determined the appropriate course of action to recover outstanding balances.
  • Educated customers on account statuses, billing procedures, and available payment options.
  • Reported delinquent accounts to the internal team and escalated unresolved issues to higher-level management.

Call Center Representative

Apple
Remote
06.2017 - 04.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Chat Specialist

SYKES
Remote
04.2015 - 06.2017
  • Provide real-time assistance to customers via live chat, addressing inquiries related to products, services, billing, and technical issues.
  • Resolve a variety of customer concerns, including troubleshooting, order issues, and refund requests, while maintaining a professional tone and empathy.
  • Use internal tools and CRM systems to manage and update customer accounts, process orders, and provide accurate product information.
  • Use CRM software (e.g., Salesforce, Zendesk) to log interactions and track customer history for improved future service.

Education

High School Diploma -

Kathleen Senior High School
Lakeland, FL

Skills

  • Cashier training
  • Cash drawer reconciliation
  • Financial reporting
  • Workflow optimization
  • Report generation
  • Transaction management
  • Customer Service
  • Dependable and Responsible
  • Data Entry
  • Risk Management
  • Time Management
  • Multitasking
  • Cash handling
  • Team leadership
  • Customer service

Timeline

Cashier Team Lead

Wendys Restaurant
01.2024 - Current

Account Representative

Goddard Food Services
09.2022 - 12.2023

Ramp Agent

Amazon Air Gateway
08.2020 - 08.2023

Collections Representative

Alorica
04.2019 - 08.2020

Call Center Representative

Apple
06.2017 - 04.2019

Chat Specialist

SYKES
04.2015 - 06.2017

High School Diploma -

Kathleen Senior High School

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Tiara Barnes