TIARA LIGHT
Anchorage,AK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for enhanced productivity.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Verizon
11.2022 - 08.2023
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Organized, sorted, and checked input data against original documents.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
AT&T
06.2021 - 11.2022
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Completed data entry tasks with accuracy and efficiency.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Teller II
First National Bank Alaska
01.2018 - 10.2020
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
Teller Supervisor
Credit Union 1 - Anchorage, AK
01.2014 - 01.2016
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Personal Banker
Wells Fargo
01.2010 - 01.2012
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Verified customer identity and reviewed documentation for accuracy.
Education
Anthropology
University of Alaska Anchorage
Anchorage, AKHigh School Diploma -
East Anchorage High School
Anchorage, AK2009
Skills
- Data Collection
- Account Updating
- Paperwork Processing
- Customer Service
- Microsoft Excel
- Microsoft Outlook
- Problem-Solving Abilities
- Filing
- Staff Training
- Attention to Detail
Timeline
Customer Service Representative
Verizon
11.2022 - 08.2023
Customer Service Representative
AT&T
06.2021 - 11.2022
Teller II
First National Bank Alaska
01.2018 - 10.2020
Teller Supervisor
Credit Union 1 - Anchorage, AK
01.2014 - 01.2016
Personal Banker
Wells Fargo
01.2010 - 01.2012
Anthropology
University of Alaska Anchorage
High School Diploma -
East Anchorage High School
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