Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Tien-Cheng Lee

Eastvale,CA

Summary

Proven R&D Engineer with a track record of optimizing product designs for Seibon Carbon, enhancing efficiency and reducing costs. Skilled in auto body repair knowledge and adept at fostering positive team environments. Demonstrated success in improving customer satisfaction and streamlining insurance procedures, with a keen eye for detail in damage assessment and cost estimation.

Overview

2022
2022
years of professional experience
1
1
Certification

Work History

Collision Estimator

Diamond Hills Collision Center
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
  • Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
  • Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
  • Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
  • Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
  • Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.

Assistant Manager

Aerowerkz Motorsport
04.2019 - 12.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

R&D Engineer

Seibon Carbon
03.2018 - 01.2019
  • Optimized current designs for increased efficiency, reducing material waste and production costs.
  • Enhanced overall product quality by implementing strict quality control measures and continuous monitoring.
  • Improved product development by conducting thorough research and analysis of new technologies.
  • Maintained up-to-date knowledge of industry trends, standards, regulations, allowing for proactive adaptation of products as needed.

Education

English

Tungnan
Taipei, Taiwan

Skills

  • Auto Body Repair Knowledge
  • Damage Assessment
  • Cost Estimation
  • Insurance procedures
  • Estimating Techniques
  • Repair Planning
  • Claims Processing

Languages

English
Full Professional
Chinese (Mandarin)
Full Professional

Certification

I-Car Gold

Timeline

Assistant Manager

Aerowerkz Motorsport
04.2019 - 12.2021

R&D Engineer

Seibon Carbon
03.2018 - 01.2019

Collision Estimator

Diamond Hills Collision Center

English

Tungnan

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Tien-Cheng Lee