Tierney Patton
Apex,NC
Overview
7
7
years of professional experience
Work History
Practice Manager
Signature Family Dentistry
09.2023 - Current
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
- Oversaw accounting and financial reporting.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
Treatment Plan Coordinator
Signature Family Dentistry
08.2020 - 08.2023
- Contributed to revenue growth by identifying opportunities for upselling services or recommending additional treatments based on patient needs.
- Reduced wait times for patients by effectively managing schedules and optimizing appointment allocation.
- Ensured accurate documentation of treatment plans by meticulously reviewing patient records and collaborating with healthcare teams.
- Educated patients on their treatment options, fostering informed decision-making and adherence to prescribed plans.
- Maintained a professional atmosphere in the office by enforcing policies, addressing conflicts, and training staff members on best practices.
Insurance and Billing Specialist
Merrifield Oral Surgery
04.2019 - 08.2020
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
Office Supervisor
Washington Orthopedics and Sports Medicine
11.2018 - 04.2019
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
- Provided exceptional customer service by addressing patient inquiries promptly and professionally.
- Enhanced staff productivity with consistent performance evaluations and regular feedback.
Medical Assistant
Washington Orthopedics and Sports Medicine
06.2017 - 11.2018
- Built strong relationships with patients through effective communication skills that foster trust in the practices commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
Bachelor of Science -
James Madison University
Harrisonburg, VA05-2017
Skills
- Policy Implementation
- Practice Management
- Employee performance
- Payroll Administration
- New Hire Training
- Budget Oversight
- HIPAA and OSHA regulations
- Workflow efficiency
- Critical Thinking
- Problem Identification
- Certified in CPR/AED
Timeline
Practice Manager
Signature Family Dentistry
09.2023 - Current
Treatment Plan Coordinator
Signature Family Dentistry
08.2020 - 08.2023
Insurance and Billing Specialist
Merrifield Oral Surgery
04.2019 - 08.2020
Office Supervisor
Washington Orthopedics and Sports Medicine
11.2018 - 04.2019
Medical Assistant
Washington Orthopedics and Sports Medicine
06.2017 - 11.2018
Bachelor of Science -
James Madison University
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