Tierra Beard
Champaign,IL
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
8
8
years of professional experience
Work History
Scheduling Specialist
Carle Adminstraive Building
09.2025 - Current
- Oversaw patient scheduling operations by screening and addressing inquiries from callers. Maintained comprehensive documentation of patient and provider inquiries to streamline scheduling processes. Enhanced patient engagement by providing detailed information about Carle services. Fostered effective communication between providers and patients to meet patient care needs. Took ownership of scheduling documentation and ensured timely follow-up on all inquiries. Informed patients and providers about various aspects of patient care, including insurance and service options. Verified and updated patient demographics and insurance information. Managed telephone communications and ensured messages were delivered to appropriate staff. Accurately documented medical information from patients and referring physicians in a timely manner. Ensured proper distribution of messages in line with practice communication standards.
Retail Sales Associate
Ross Dress for Less
05.2022 - 05.2025
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Head Summer Camp Counselor
Indian Acers Swim camp
06.2023 - 08.2024
- Developed and implemented daily camp activities for children ages 5-12, including sports, arts and crafts, swimming, music, and outdoor games.
- Provided guidance to junior counselors on best practices for leading activities.
- Monitored camper behavior and safety during all activities.
- Assisted in the development of a positive environment that promoted growth and learning through team building exercises.
- Maintained an up-to-date record of attendance and progress reports for each camper.
- Conducted individual counseling sessions with campers when necessary to address issues or conflicts.
- Prepared snacks for campers throughout the day according to dietary restrictions specified by parents and guardians.
- Facilitated communication between parents and guardians and staff members regarding any questions or concerns about their child's experience at camp.
- Ensured compliance with established safety protocols at all times.
- Encouraged participation in physical fitness programs designed to promote healthy living habits.
- Resolved conflicts among campers using appropriate techniques such as active listening, problem solving skills.
- Evaluated performance of junior counselors regularly providing feedback on areas needing improvement.
Lead Sandwich Maker
Jimmy John's
02.2018 - 01.2023
- Maintained a clean work area in accordance with health regulations.
- Provided excellent customer service by taking orders accurately and efficiently.
- Trained new employees on proper sandwich-making techniques and procedures.
- Resolved customer complaints in a professional manner.
- Operated cash register to accept cash or credit card payments and issue receipts for transactions.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Kept customer and food preparation areas clean and well-organized.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
Education
Bachelor of Science - Interpersonal And Organizational Communications
Illinois State University
Normal, IL05.2025
High School Diploma -
Centennial Highschool
Champaign, IL12.2020
Skills
- Customer Service
- Cash Handling
- Conflict Resolution
- Positive and professional
- Store Opening and Closing
- Customer Assistance
- Time Management
- Sales expertise
- Customer relations
- Documentation skills
- Professional demeanor on telephone
- Strong work ethic
- Customer service
- Problem-solving
- Attention to detail
- Effective multitasking
- Critical thinking
- Patient scheduling
- Medical terminology
- Telephone etiquette
- Schedule coordination
- Documentation proficiency
- Excellent communication
- Active listening
- Effective communication
- Call answering and routing
Affiliations
Volunteered at the Midwest Food Bank, located in Normal Illinois for 2 years.
Timeline
Scheduling Specialist
Carle Adminstraive Building
09.2025 - Current
Head Summer Camp Counselor
Indian Acers Swim camp
06.2023 - 08.2024
Retail Sales Associate
Ross Dress for Less
05.2022 - 05.2025
Lead Sandwich Maker
Jimmy John's
02.2018 - 01.2023
Bachelor of Science - Interpersonal And Organizational Communications
Illinois State University
High School Diploma -
Centennial Highschool