Tierra Cordova
Arlington
Summary
Dedicated Patient Representative with expertise in customer service, insurance verification, and recordkeeping. Committed to ensuring patient satisfaction and confidentiality while effectively managing inquiries and appointment scheduling.
Overview
5
5
years of professional experience
Work History
Patient Representative
Methodist Medical Group/ Mansfield Medical Associates
Arlington, TX
09.2023 - Current
- Facilitated patient check-in and registration processes to enhance workflow efficiency.
- Managed 50+ patient inquiries, by phone or in person, ensuring accurate information and resolving concerns promptly.
- Coordinated appointment scheduling using an EMR system (EMD and Epic)
- Assisted patients with insurance verification, improving overall satisfaction and access to services.
- Collaborated with medical staff to address patient needs, fostering a supportive healthcare environment.
- Handling patient records and reports via fax, ensuring they're received by their listed physician.
Billing Specialist/Patient Representative
Trinity Healthcare/ Love Family Healthcare
Arlington, TX
11.2021 - 08.2023
- Collaborated with insurance companies to resolve claims discrepancies and ensure prompt payments.
- Utilized electronic health record systems to update patient information and track billing activities.
- Analyzed billing data to identify trends, improve processes, and enhance revenue cycle efficiency.
- Offered every patient professional and prompt service. This includes check ins, verifying updated information, and coordinating smooth hands-offs to the nursing staff.
Assistant / Lead Teacher
Imagine Nation Learning Center
Mansfield, TX
06.2021 - 11.2021
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support lead teacher.
- Promoted physical, mental, and social development using classroom games and activities.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with classroom lead to plan and implement lessons following the school's curriculum, goals, and objectives.
Retail Sales Associate
The Children's Place
Arlington, TX
10.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided a positive attitude/ first impression to welcome existing and potential new customers.
- Helped customers locate products and checking the stores system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisting in the loading and unloading merchandise using a ladder and pallet jack.
Education
High School Diploma -
Young Women's Leadership Academy At Bill Arnold
Grand Prairie, TX05-2019
Skills
- Customer service
- Privacy and confidentiality
- Scheduling appointments
- Insurance verification
- File Management
- Recordkeeping
Timeline
Patient Representative
Methodist Medical Group/ Mansfield Medical Associates
09.2023 - Current
Billing Specialist/Patient Representative
Trinity Healthcare/ Love Family Healthcare
11.2021 - 08.2023
Assistant / Lead Teacher
Imagine Nation Learning Center
06.2021 - 11.2021
Retail Sales Associate
The Children's Place
10.2020 - 06.2021
High School Diploma -
Young Women's Leadership Academy At Bill Arnold