Tierra Henderson
Richmond,VA
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced administrative environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
General Services Administration, GSA
Richmond, VA
06.2022 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Handled confidential documents in an organized fashion according to established protocol.
- Monitored progress on projects assigned by upper management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
CEO
iFinancial by Tierra, LLC
Richmond, VA
06.2017 - Current
- Developed and implemented strategic business plans to increase company profitability.
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Directed long-term research initiatives to identify new markets for growth opportunities.
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
- Analyzed market trends and customer data to inform decision-making processes.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
- Implemented technological solutions designed to improve operational effectiveness.
- Performed notarizations for loan documents, affidavits, and other legal documents.
- Prepared and checked loan packages to ensure accuracy of all required signatures.
- Assisted clients with properly completing paperwork prior to notarization.
- Verified client identity through government-issued identification cards.
- Ensured that all necessary forms were signed in the presence of a Notary Public.
- Maintained accurate records of all notarial acts performed including date, time, location, type of document and parties involved.
- Traveled to various locations throughout the state as needed for mobile signings.
- Reviewed loan documents for completeness prior to signing.
- Maintained confidentiality regarding sensitive information related to each transaction.
- Adhered to applicable state laws governing notaries public.
Education
Some College (No Degree) - Business Administration And Management
Virginia Commonwealth University
Richmond, VASkills
- Office Administration
- Resourceful
- Multi-Task Management
- Computer Proficiency
- Computer Skills
- Prioritization
- QuickBooks Expert
Certification
- Notary Public est. 2017
References
References available upon request.
Timeline
Administrative Assistant
General Services Administration, GSA
06.2022 - Current
CEO
iFinancial by Tierra, LLC
06.2017 - Current
Some College (No Degree) - Business Administration And Management
Virginia Commonwealth University