Tierra Hooker
Camden,DE
Summary
Driven professional with a proven track record in team leadership and customer relationship management, notably at Home Depot. Excelled in enhancing customer satisfaction and resolving conflicts, leveraging skills in strategic planning and effective communication. Adept at fostering team agility and performance, demonstrating exceptional problem-solving and adaptability.
Overview
6
6
years of professional experience
Work History
Manager
Home Depot
Houston, TX
05.2022 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Waitress
Domain Bar & Grill
Houston, TX
12.2023 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales Associate
Walmart
Starkville, MS
10.2020 - 07.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Walgreens
Sicklerville, NJ
03.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Psychology
Mississippi State University
Starkville, MSPsychology
Louisiana Tech University
Ruston, LASkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Staff Management
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Sales Techniques
- Marketing
- Negotiation
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Development
- Hiring and Training
- Goal Setting
- Good Judgment
- Process Improvement
- Active Listening
Timeline
Waitress
Domain Bar & Grill
12.2023 - 06.2024
Manager
Home Depot
05.2022 - 09.2024
Sales Associate
Walmart
10.2020 - 07.2021
Sales Associate
Walgreens
03.2019 - 08.2020
Psychology
Mississippi State University
Psychology
Louisiana Tech University