Tierra Fountain
Niagara Falls
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Receptionist
Visionary Real Estate
05.2021 - Current
- Appointment setting
- Answered incoming calls, took messages
- Faxing
- Showing of property
- Clerical
Customer Service Representative
Navient
08.2020 - 02.2021
- Inbound phone calls
- Data entry
Receptionist
H and R Block
01.2020 - 12.2020
- Faxing
- Copying
- Inbound and outbound phone calls
- Filing
- Appointment setting
- Clerical
Customer Service Associate
Agensys Corporation
01.2019 - 12.2019
- Data entry
- Inbound and outbound phone calls
- Faxing
Home Health Aide
Venture Forthe
03.2016 - 01.2019
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Coordinated medication schedules, promoting adherence and timely
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
PCA
Opportunities Unlimited of Niagara
05.2015 - 08.2018
- Maintained cleanliness and organization of patient areas, promoting a hygienic environment.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Education
No Degree - Psychology
Capella University
Minneapolis, MNHigh school diploma - General Studies
Niagara Falls High School
Niagara Falls, NY06.2003
Skills
Data Entry
Assessments
- Administrative assistant/receptionist — Proficient
- May 2022
- Using basic scheduling and organizational skills in an office setting
- Full results: Proficient
- Customer focus & orientation — Proficient
- July 2022
- Responding to customer situations with sensitivity
- Customer service — Proficient
- March 2021
- Identifying and resolving common customer issues
- Medical receptionist skills — Familiar
- September 2022
- Managing physician schedules and maintaining accurate patient records
- Full results: Familiar
- Call center customer service — Familiar
- January 2022
- Demonstrating customer service skills in a call center setting
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Receptionist
Visionary Real Estate
05.2021 - Current
Customer Service Representative
Navient
08.2020 - 02.2021
Receptionist
H and R Block
01.2020 - 12.2020
Customer Service Associate
Agensys Corporation
01.2019 - 12.2019
Home Health Aide
Venture Forthe
03.2016 - 01.2019
PCA
Opportunities Unlimited of Niagara
05.2015 - 08.2018
High school diploma - General Studies
Niagara Falls High School
No Degree - Psychology
Capella University