Tierra Sanders

• Accurately handles incoming phone calls, SMS requests, performs patient registration, placing outbound phone calls and scheduling appointments for Atlantic Medical Group practices within a high call/fast paced call volume environment.
• Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.
• Indicates special patient needs (ex: special accommodation, exam protocols, interpreter, etc).
• Promotes patient portal usage and connects to registration resources when applicable.
• Ensures patients are aware of their upcoming appointment at the time of scheduling; assists with cancelling and rescheduling services.
• Triage and manages patient referrals to appropriate specialty practices to ensure patients receive timely and appropriate care.
• Completes the patient’s Face sheet at the time of scheduling with all necessary demographic/insurance information and forms/documents in efforts to expedite the check-in process.
• Maintains and updates patient’s accounts for medical and financial eligibility. Required to operate within Epic Work queues to stay up to date with all upcoming visits requiring this review
• Coordinates with patient and physician practice as required to obtain any missing information or to inform the patient of the status of their appointment
• Performs real-time insurance verification and interprets responses. Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
• Proactively solicits customer feedback.
• Provides proactive and timely responses to internal and external customer needs and requests.
• Supports revenue cycle department policies, practices and goals related to the patient experience and quality outcomes.
• Meets individual productivity and quality expectations in all job functions.
• Escalate cases as appropriate. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.
• Maintains knowledge of insurance requirements.
• Completes all required trainings, participates in staff meetings and in-services

• Managed scheduling and appointment coordination for client consultations.
• Assisted in maintaining accurate patient records using electronic health record systems.
• Organized office supplies and inventory to ensure operational efficiency.
• Supported team members with administrative tasks to improve workflow consistency.
• Prepared reports and documentation for meetings, enhancing information accessibility.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Oversaw team operations and ensured adherence to company standards.

Facilitated onboarding and training programs for new employees.

Facilitated conflict resolution processes to enhance team collaboration.

Executed thorough verification of insurance policies to ensure compliance and accuracy.

Oversaw maintenance of tracking documents and conducted crosschecks to ensure accurate platform documentation.

Assisted in communication with insurance companies, pharmacies, and patients to support program objectives.