Tieyonna Thompson
Montgomery,AL
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Best Western
08.2022 - 09.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Customer Service Representative
Costco
03.2019 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate Degree in Nursing - Medical Assisting
Fortis College
Montgomery AL03-2025
High School Diploma -
Creekside High School
Fairburn, GA05-2017
Skills
- Problem-solving skills
- Hospitality services
- Credit and cash payments
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
Certification
- CPR Certification - American Heart Association or Red Cross.
Languages
English
Full Professional
Timeline
Front Desk Agent
Best Western
08.2022 - 09.2024
Customer Service Representative
Costco
03.2019 - 07.2022
Associate Degree in Nursing - Medical Assisting
Fortis College
High School Diploma -
Creekside High School
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